Deputy Service Manager

North Cumbria Integrated Care NHS Foundation Trust; Whitehaven; On-site; GBP 49,000 - 57,000; Full time

Benefits offered by this job

27-day holiday

NHS Discounts

Salary sacrifice schemes

Vivup counselling

Job summary

North Cumbria Integrated Care NHS Foundation Trust is seeking a Band 7 Deputy Service Manager to support WCH theatres within the Critical Care, Anaesthetics and Theatres Collaborative. The role focuses on operational leadership, service improvements and maintaining safe, efficient care.

The post involves cross-site work, deputising for the Service Manager as required, HR staff management, and contributing to local and national performance targets.

Qualifications

• Excellent analytical skills and attention to detail.
• Strong communication, negotiation and presentation abilities.
• Ability to manage HR issues including recruitment, appraisal and sickness absence.
• Proven capability to drive service development and improvements.
• Experience in coordinating across multi-site NHS settings.

Responsibilities

• Assist the General Manager and Service Manager with operational management.
• Hold delegated responsibility for key areas of service delivery and performance.
• Support achievement of corporate and Collaborative objectives.
• Be flexible with shift patterns to meet service requirements across sites.
• Provide operational management for the Trust when required.
• Deputise for the Service Manager as designated.
• Ensure staff management and governance procedures are followed.

Skills

Analytical skills

Communication and presentation

Conflict resolution

Service development

HR issues handling

Prioritising work

Initiative

Education

Degree or equivalent

Management diploma or equivalent

Essential IT skills (EITS)

Job description

North Cumbria Integrated Care NHS Foundation Trust

Deputy Service Manager

The closing date is 28 October 2026

The Critical Care, Anaesthetics and Theatres Collaborative have an exciting opportunity for a secondment role as a Band 7 Deputy Service Manager to support WCH theatres. The individual will provide a key operational role to support the senior team to drive service improvements and maintain safe and efficient care.

Main duties of the job

• Assist the General Manager and Service Manager with operational management.
• Hold delegated responsibility for key areas of service delivery, for example, operational and performance management in relation to constitutional standard waiting times and achieving financial balance.
• Actively support the achievement of objectives within both corporate and Collaborative agenda.
• Participate in any shift system which is associated with this role outside of normal working hours, in order to fulfil the requirements of the base service and also the wider Trust. These arrangements may vary from time to time depending upon Trust requirements in the best interests in service delivery.
• At times Portfolios will change depending upon Trust requirements in the best interests in service delivery
• The post holder may be expected to work across multiple sites

  across the trust

  • Provide operational management for the whole Trust if required
  • Deputise for the Service Manager as designated
  • Responsibility is held for the effective management of staff in HR issues, including recruitment, appraisal, grievance, disciplinary and sickness absence.
  • Support delivery of the maintenance and successful achievement of local and national performance management targets.
  • Ensure that ward/departments maintain the highest standards and performance requirements under corporate and clinical governance procedures.
  • Support improvement / developments of service.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

North Cumbria Integrated Care NHS Foundation Trust

£49,387 to £56,515 a yearper annum pro rata

Person Specification

Skills and Aptitudes

• oExcellent analytical skills with ability to grasp detail.
• oExcellent communication, negotiation and presentation skills.
• oAbility to effectively resolve conflict.
• oInnovative and creative in producing future service developments.
• oAbility to deal with HR issues.
• oAbility to priorities work to meet deadlines.
• oAble to use initiative appropriately.

Knowledge and Experience

• Implementation of national policy.
• Staff management
• Managing a budget.
• Management of change
• Current NHS performance agenda
• Evidence based practice.
• Modernisation and change techniques
• Continuing Professional Development with portfolio.
• Acute / Community hospital experience
• Project Management
• Clinical Governance

Qualifications

• oDegree or equivalent.
• oManagement diploma or equivalent.
• oEssential IT skills (EITS) or equivalent.

Other Requirements

• Motivation.
• Proactive
• Confident
• Committed to quality improvement
• Team orientated.
• Able to travel between sites.
• Post holder may be expected to work across multiple sites
• Driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.