Tutor Operations & Community Experience Manager

Spires Online Tutoring; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

The Profs Group is seeking an organised Tutor Operations and Community Administrator to support our tutor relations team across recruitment, onboarding, compliance and payments. This hands-on role requires prioritising a varied workload and delivering high‑quality administrative and operational support throughout the tutor lifecycle.

You’ll work across two brands, manage the Intercom help centre, respond to tutor queries, oversee the review programme and drive engagement.

Qualifications

• Experience in operations, administration or similar roles.
• Strong organisational skills and ability to manage multiple priorities.
• Comfortable with tech-based systems and processes.
• Excellent written and verbal communication skills.

Responsibilities

• Review tutor applicant funnel and onboarding documentation.
• Manage Intercom help centre and tutor queries.
• Support tutor quality, performance monitoring and engagement initiatives.
• Triage complaints and escalate issues as needed.
• Support safeguarding, background checks and GDPR processes.
• Oversee tutor payouts, payments issues and refunds.
• Document product/technical issues and report to the tech team.

Skills

Organisational skills

Attention to detail

Communication

Problem solving

Multitasking

Tech-savvy

University degree

Education

University degree

Tools

CRM software

Payment systems

Job description

The Profs Group is seeking an organised Tutor Operations and Community Administrator to support our tutor relations team across recruitment, onboarding, compliance and payments. This hands-on role requires prioritising a varied workload and delivering high‑quality administrative and operational support throughout the tutor lifecycle.

You’ll work across two brands, manage the Intercom help centre, respond to tutor queries, oversee the review programme and drive engagement.