Solihull - Luxury Showroom Sales Advisor

Quorn Stone; Metropolitan Borough of Solihull; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Friendly team environment

Competitive salary package

Paid training and development

Employee Assistance Programme

Enhanced parental leave

Company pension scheme

Healthcare cash plan (Simply Health)

Discount on Quorn Stone products

Company events

Free on-site parking

Sick pay

2 volunteering days per year

Job summary

Quorn Stone in Solihull seeks aSales Advisor to deliver an exceptional showroom experience and guide customers from enquiry to purchase. You will provide expert advice on products, pricing and design, while managing quotations, payments and deliveries.

The role requires strong communication, CRM usage and a passion for interiors in a busy showroom. The position is full-time, involves weekend shifts on a rota, and offers a competitive salary with a performance bonus.

Qualifications

• Excellent communication across phone, email and face-to-face interactions.
• Strong customer service and sales skills.
• Experience using a CRM system.
• Proficiency in Microsoft Office.
• Experience within the luxury goods market.
• Previous showroom experience.
• A passion for interiors and design.

Responsibilities

• Deliver a first-class customer experience in person, over the phone and via email.
• Guide customers through the sales process from enquiry to purchase.
• Provide advice on product suitability, sizing, pricing, and design.
• Create quotations, process payments and arrange deliveries; provide aftersales support.
• Welcome customers and maintain a professional showroom environment.
• Build relationships with new and existing customers.
• Update the CRM with customer information and daily activity.
• Arrange samples for dispatch and make outbound calls to the customer database.
• Support showroom day-to-day operations and keep the showroom tidy.
• Confirm showroom appointments and provide refreshments during visits.

Skills

Communication

Customer Service

Sales Skills

CRM Experience

MS Office

Luxury Goods

Showroom Experience

Interiors Passion

Tools

CRM System

Microsoft Office

Job description

Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces. Due to continued growth, we are looking for a Sales Advisor to join our showroom team.

• Salary: £26,000 - £28,000 plus a performance bonus of £6,200 (max OTE £34,200)
• Working hours: Full-time, including weekends on a rota basis
• Location: Quorn Stone Solihull, 47-49 Mill Ln, Solihull B91 3AT

Benefits We Offer

• A friendly and welcoming team environment
• Competitive salary package
• Paid training and development opportunities
• Employee Assistance Programme
• Enhanced parental leave
• Company pension scheme
• Healthcare cash plan (Simply Health)
• Employee, friends, and family discount on Quorn Stone products
• Company events
• Free on-site parking
• Sick pay
• 2 volunteering days per year

The Role

As a Sales Advisor, you will play a key role in delivering an exceptional showroom experience for our customers. Working within a fast-paced and collaborative environment, you will guide customers through their purchasing journey, providing expert advice, outstanding customer service, and support from initial enquiry through to aftersales.

This is an exciting opportunity for someone who is passionate about interiors, enjoys building relationships with customers, and thrives in a busy sales environment.

What You Will Be Doing

• Delivering a first-class customer experience both in person, over the phone, and via email
• Guiding customers through the sales process from enquiry to purchase
• Providing advice on product suitability, sizing, pricing, and design
• Creating quotations, processing payments, and arranging deliveriesProviding outstanding aftersales support and resolving customer queries
• Welcoming customers into the showroom and ensuring a professional and friendly experience
• Building strong relationships with new and existing customers
• Updating the CRM system with relevant customer information and daily activity
• Arranging samples to be dispatched to customers
• Making outbound calls to our customer database
• Supporting the showroom team with day-to-day operations
• Maintaining a clean, tidy, and welcoming showroom environment
• Confirming showroom appointments with customers prior to arrival
• Providing refreshments to customers during appointments

To Be an Excellent Sales Advisor, You Will Need

• Excellent communication skills across phone, email, and face-to-face interactions
• Strong customer service and sales skills
• Excellent organisational skills with the ability to prioritise tasks effectively
• A proactive, hands-on approach within a fast-paced environment
• Confidence building rapport with customers
• Strong attention to detail and grammatical accuracy
• Experience working within a sales environment
• Experience using a CRM system
• Proficiency in Microsoft Office
• Experience within the luxury goods market
• A passion for interiors and design
• Previous showroom experience

If you’re passionate about sales, customer service, and interiors, and are looking to grow your career within a successful and growing business, we’d love to hear from you.

At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. If you’re excited about the role but don’t meet every requirement, we still encourage you to apply.