Luxury Showoom Sales Advisor

Quorn Stone; Redhill; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Healthcare cash plan

Company pension scheme

Wellbeing initiatives

Free on-site parking

Employee, friends and family discount

2 volunteering days per year

Intro training and development

Job summary

Quorn Stone in Surrey is seeking a Luxury Showroom Sales Advisor to join our team. You will guide customers through their purchasing journey, provide expert advice on stone products, and deliver an exceptional showroom experience in a fast-paced environment.

You will build relationships with homeowners, designers and trade professionals, handle quotations, payments and deliveries, and support day-to-day showroom operations, with a focus on service excellence and attention to detail.

Qualifications

• Excellent communication across phone, email and in person.
• Strong sales experience and motivation.
• Strong customer service and sales skills.
• Excellent organisational skills and prioritisation.
• Proactive approach in fast-paced environments.
• Confident in building rapport with customers.
• Attention to detail and grammatical accuracy.
• Experience using a CRM system.
• Proficiency in Microsoft Office.

Responsibilities

• Deliver first-class customer experience in person, on the phone and by email.
• Guide customers through the sales process from enquiry to purchase.
• Advise on product suitability, sizing, pricing and design.
• Create quotations, process payments and arrange deliveries.
• Provide outstanding aftersales support and resolve customer queries.
• Welcome customers into the showroom and maintain a professional experience.
• Build strong relationships with new and existing customers.
• Update the CRM with customer information and daily activity.
• Arrange samples to be dispatched to customers.
• Make outbound calls to the customer database.
• Support showroom day-to-day operations.
• Maintain a clean, welcoming showroom environment.
• Confirm showroom appointments with customers prior to arrival.

Skills

Excellent communication

Sales experience

Customer service

Organisational skills

CRM usage

Microsoft Office

Client relationship building

Tools

CRM system

Microsoft Office

Job description

Luxury Showroom Sales Advisor

Date: 2026-09-17T00:00:00

Location: Redhill, Surrey, GB, RH1 1

Availability: Any

Closing Date: 2026-12-17T07:01:27.207

Who We Are

Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces. Due to continued growth, we are looking for a Sales Advisor to join our showroom team.

Salary: £26,000 - £28,000 plus a performance bonus of £6,200 (max OTE £34,200)

Working hours: Full-time, including weekends on a rota basis

Location: Surrey Showroom, The Old Foundry, London Road North, Merstham, RH1 3BN

Benefits We Offer

• A friendly and welcoming team environment
• Competitive salary package
• Paid training and development opportunities
• Employee Assistance Programme
• Competitive holiday allowance
• Enhanced parental leave
• Company pension scheme
• Healthcare cash plan (Simply Health)
• Employee, friends, and family discount on Quorn Stone products
• Wellbeing initiatives, including Mental Health First Aiders
• Company events
• Free on-site parking
• Sick pay
• 2 volunteering days per year

The Role

As a Sales Advisor, you will play a key role in delivering an exceptional showroom experience for our customers. Working within a fast-paced and collaborative environment, you will guide customers through their purchasing journey, providing expert advice, outstanding customer service, and support from initial enquiry through to aftersales. This is an exciting opportunity for someone who is passionate about interiors, enjoys building relationships with customers, and thrives in a busy sales environment.

What You Will Be Doing

• Delivering a first-class customer experience both in person, over the phone, and via email
• Guiding customers through the sales process from enquiry to purchase
• Providing advice on product suitability, sizing, pricing, and design
• Creating quotations, processing payments, and arranging deliveries
• Providing outstanding aftersales support and resolving customer queries
• Welcoming customers into the showroom and ensuring a professional and friendly experience
• Building strong relationships with new and existing customers
• Updating the CRM system with relevant customer information and daily activity
• Arranging samples to be dispatched to customers
• Making outbound calls to our customer database
• Supporting the showroom team with day-to-day operations
• Maintaining a clean, tidy, and welcoming showroom environment
• Confirming showroom appointments with customers prior to arrival
• Providing refreshments to customers during appointments

To Be an Excellent Sales Advisor, You Will Need

• Excellent communication skills across phone, email, and face-to-face interactions
• Strong sales experience and highly motivated by this
• Strong customer service and sales skills
• Excellent organisational skills with the ability to prioritise tasks effectively
• A proactive, hands-on approach within a fast-paced environment
• Confidence in building rapport with customers
• Strong attention to detail and grammatical accuracy
• Experience working within a sales environment
• Experience using a CRM system
• Proficiency in Microsoft Office

Desirable

• Experience within the luxury goods market
• A passion for interiors and design
• Previous showroom experience

If you're passionate about sales, customer service, and interiors, and are looking to grow your career within a successful and growing business, we'd love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. If you're excited about the role but don't meet every requirement, we still encourage you to apply.