TST Caseworker

The Opportunity Hub UK Ltd; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

The Opportunity Hub UK Ltd in London seeks a temporary housing support worker to manage a caseload of clients, co-create outcomes, and coordinate access to health, housing, and social services. Hybrid working from the King’s Cross office with occasional remote work is offered.

The role emphasises safeguarding and collaborative work with partners. The candidate will deliver move-on planning, risk management, and tenancy support while engaging clients across community services.

Qualifications

• Experience delivering strengths-based support planning.
• Ability to assess risk and develop risk management plans.
• Experience working with homelessness or housing services.
• Strong collaboration with agencies and providers.
• Knowledge of safeguarding policies and procedures.

Responsibilities

• Hold a caseload of 25 key clients and undertake key working sessions.
• Co-produce strengths-based and outcome-focused support, safety and move-on plans.
• Assess client risk and develop risk management strategies with clients and partners.
• Work with agencies to ensure access to statutory and non-statutory services and benefits.
• Identify health needs and help clients access health and care services.
• Support clients to sustain tenancy, reduce debts and maximise income.
• Organise and deliver activities, drop-ins or groups as needed.
• Report safeguarding concerns for children and adults at risk in line with policy.
• Role involves lone working.
• Travel expenses/mileage will be reimbursed for this role.

Skills

Caseload management

Risk assessment

Safeguarding knowledge

Partnership working

Health and social care knowledge

Housing/homelessness knowledge

Motivational interviewing

Job description

The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 9AM - 5PM. Temporary cover is required for approximately 1 month.

Please note: this is a hybrid working role which involves working from the office in King Cross, supporting clients across the community and occasionally working from home.

In this position, you will be required to:

- Hold a caseload of 25 key clients and undertake key working sessions

- Co-produce strengths-based and outcome-focused support, safety and move-on plans with clients, engaging clients in assessment and planning of their support needs

- Assess client risk and develop risk management strategies with the client, housing provider, and other services delivering support to clients

- Work with a range of agencies to ensure clients have access to relevant statutory and non-statutory services and benefits, and accompanying clients at appointments where appropriate

- Identify and assess physical and mental health needs with clients, supporting clients to access health and care services, and helping clients improve their health and wellbeing

- Support clients to sustain their tenancy, reduce debts and maximise their income

- Support clients to identify, access and participate in internal and external activities that will enhance their quality of life e.g. such as Work, education and training opportunities, social inclusion opportunities

- Take part in organising, facilitating and delivering activities, drop-in sessions or groups in response to identified client needs or as part of a project wide programme of group work

- Report and action safeguarding concerns for children and adults at potential or actual risk of harm and neglect in line with Policies and relevant legislation

Please note: this role involves lone working

- Experience or understanding of the range of approaches appropriate to working with any of the following needs; mental or physical ill health, challenging behaviour, substance misuse, anti-social behaviour and/or offending

- Understanding of client needs assessment, onboarding into new accommodation, and move-on planning

- Knowledge of, or willingness to learn about, common health issues & the barriers to health access that people experiencing homelessness may encounter

- Knowledge of, or willingness to learn about, housing pathways and Move-on routes for people moving from housing with support to independence (hostels, Private Rented Sector, and social housing), and of access to alternative provision (e.g. Supported Housing pathways, emergency accommodation)

- Ability to use a range of personalised assessment and support planning tool and approaches, including motivational interviewing, strengths based and trauma informed support interventions, to deliver best practice initial assessments and casework to clients

- Ability to deliver successful move in and resettlement support to enable clients to settle into and manage their own tenancy

- Ability to effectively collaborate and work in partnership with a range of service providers and agencies in order to establish or improve services for clients.

Please note: work related travel expenses/milage will be reimbursed for this role

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