Trust 3rd Line IT Engineer - Twynham Learning

Dorset Council; Hurn; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

31 days holiday

Local government pension scheme

Employee assistance programme

Free on-site parking

Tea/coffee facilities

Staff discounts

Job summary

Dorset Council is seeking a Trust 3rd Line IT Engineer to join Twynham Learning multi-academy trust. You will be part of the Core Services team, delivering advanced IT support, leading escalations, and ensuring stability across eight schools.

The role involves setting technology roadmaps, performing maintenance, cyber security, and training colleagues to raise overall IT capability across the trust.

Qualifications

• Strong technical IT background with experience maintaining and improving infrastructure.
• GCSEs in Maths and English (grade 4/C or above) or equivalent IT qualifications.
• Confident, collaborative approach – able to work independently and as part of a team.

Responsibilities

• Deliver advanced IT support and manage escalations.
• Lead IT maintenance tasks, backups, cyber security and documentation.
• Collaborate with staff across the Trust to improve knowledge and practice.
• Maintain infrastructure and service delivery across eight schools.
• Set out technology roadmap and manage IT change projects.

Skills

Infrastructure maintenance

Education

GCSEs Maths & English (grade 4/C or above)

Job description

About the role

Vacancy type: Support staff

Start date: ASAP (subject to pre-start checks)

Contract term: Fixed term 12-month contract

Working hours: 37 hours per week 8am-4pm Mon-Thurs, 8am-3.30pm Friday

Weeks per year: Year-round contract

Grade: 9

Salary range: Support staff salary points 19 - 25 £33,119 to £37,563

Location: Twynham Learning Core Services c/o The Grange School, Redvers Road, Christchurch, Dorset. BH23 3AU

Reports to: Trust IT Manager

Further Information

About the Post

We are looking to appoint a Trust 3rd Line IT Engineer to join Twynham Learning multi-academy trust. Working in our friendly, professional and welcoming Core Services ("Trust HQ") department, you will be an integral member of our Trust IT Services team. This is senior technical role, responsible for delivering advanced support, leading technical escalations, and ensuring the stability and performance of critical IT systems across our eight schools. You will act as a technical authority and play a key role in maintaining and improving the organisation’s infrastructure and service delivery. The post is ideally suited to an individual with a passion for technology and continuous improvement, coupled with a commitment to delivering exceptional services to our schools and business areas.

We are looking for an outstanding individual who will relish the opportunity to:

• Assist with setting out our technology roadmap and managing IT change projects and refreshes
• Perform important IT maintenance responsibilities, including monitoring, cyber security, technical documentation, back-ups, resolution of help desk tickets and asset registers
• Working closely with other technical IT staff across our trust and providing training to improve knowledge and practice
• Promote and safeguard the welfare of children and young people in accordance with our Safeguarding and Child Protection policies.

What we can offer you

• A wonderful opportunity to contribute to our local community by supporting the education of thousands of local children and young people
• 31 days’ holiday leave per year, increasing to 34 days with service
• Automatic membership of the Dorset Local Government Pension Scheme
• Free, confidential access to our Employee Assistance Programme, which offers a range of counselling services plus financial, legal and practical support from qualified professionals on a range of personal issues and access to online health and wellbeing resources
• A trust-wide intranet, where we share our news, information and resources
• Local discounts negotiated on behalf of our staff e.g. gym memberships, hair and beauty salons, chiropractic care, cycle shops, restaurants, motoring services, and retail/DIY stores
• Access to national discounts on a wide variety of huge brands
• Kitchen facilities with complimentary tea and coffee available throughout the day
• Free on-site parking
• The opportunity to work within Twynham Learning; a progressive multi-academy trust
• The opportunity to work in one of the most beautiful areas of the South Coast

Who we are looking for

We would love to hear from you if you:

• Have a strong technical IT background and skills, with experience of maintaining and improving infrastructure
• A good standard of secondary education with GCSEs in Maths and English, grade 4 (or grade C) and above or equivalent qualifications/grades and relevant IT qualifications/certifications
• A confident, collaborative approach – able to work independently and as part of a team

You will also be keen to live our Twynham Learning employee values which are:

• Aim high
• Keep improving
• Don’t leave anyone behind
• See the bigger picture

Any questions?

To discuss the post or your application, please email us at [e-mail]

About Us

Twynham Learning values diversity and inclusiveness. We aim to eliminate unlawful discrimination and promote diversity throughout our whole workforce. We want our workforce to be representative of all sections of our community, so we give equal opportunities to all job applicants. We do not discriminate on the basis of age, disability status, gender reassignment, marital/partnership status, pregnancy/maternity, race/colour/national origin, religion/belief, sex or sexual orientation.

Only people who can evidence their right to work in the UK will be considered for this vacancy.

We are committed to robust Safer Recruitment processes as part of our strong commitment to safeguard children and young people. An enhanced criminal records check will be undertaken on the successful candidate. Candidates must disclose all unprotected spent and unspent cautions and convictions. It is an offence to apply for this post if you are barred from engaging in regulated activity with children.