IT Service Desk Engineer

Castle School Education Trust; United Kingdom; Remote; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Sick pay

Family-friendly leave

Job summary

Downend School, part of Pathway Trust, is seeking an IT Service Desk Engineer to join the central service desk. You will be the primary contact for IT queries, triaging tickets via phone, email and the web portal to ensure swift resolutions. The role requires travel to various school sites and a full UK driving licence.

The position offers a 37-hour week, permanent contract, and a salary of £29,542 per year with access to Trust-wide support and CPD opportunities.

Qualifications

• Troubleshooting IT issues both in person and remotely with an aim for first-time fixes.
• Be able to gather and analyse information from various sources to drive a resolution.
• Be willing to attend various school sites to provide onsite support and training to staff.

Responsibilities

• Troubleshooting IT issues both in person and remotely with an aim for first-time fixes.
• Working closely with Infrastructure Engineers and 3rd party vendors to build, maintain, and support Trust-wide systems.
• Fulfilling service requests for equipment and access, setting up AV hardware, and undertaking physical hardware installations or moves.
• Documenting resolutions for common issues and maintaining an accurate IT asset register and Service Management System.
• Engaging in project-related work and visiting schools within the trust to develop localised knowledge and provide high-quality, hands-on support.

Skills

Troubleshooting IT issues

Customer service

On-site support

Job description

# IT Service Desk EngineerEmployer: Downend SchoolLocation: Downend, South GloucestershireContract Type: PermanentHours: Full TimeSalary: PATH 6. £29,542 per yearPosted: 2nd September 2026Expires: 23rd September 2026 09:00 AMStart Date: As Soon As PossibleJob ID: 1571971* Share :* Print**Job title**: IT Service Desk Engineer**Contract type**: Permanent**Hours**: 37 per week**Salary**: PATH 6 £29,542**Location**: Downend School, BS16 6XA**About the role**As a Service Desk Engineer, you will be a key, visible component of our service focused IT team. You’ll be delivering vital technical assistance and advice to schools across our trust. Working within our central service desk you will be the primary point of contact for all IT queries, triaging tickets raised via phone, email, and our web portal to ensure issues are resolved swiftly and efficiently.**Your day-to-day responsibilities will include:*** Troubleshooting IT issues both in person and remotely with an aim for first-time fixes* Working closely with Infrastructure Engineers and 3rd party vendors to build, maintain, and support Trust-wide systems.* Fulfilling service requests for equipment and access, setting up AV hardware, and undertaking physical hardware installations or moves.* Documenting resolutions for common issues and maintaining an accurate IT asset register and Service Management System.* Engaging in project-related work and visiting schools within the trust to develop localised knowledge and provide high-quality, hands-on support.**About you**We are looking for a proactive professional with a \"service-first\" attitude who thrives on helping others. You should have demonstrable experience working in an IT environment that requires deep analysis and troubleshooting to resolve end-user queries.**You will:*** Be personable and capable of building effective relationships with both technical and non-technical staff, as well as external partners.* Hold a full UK driving licence and have your own method of transport* Be confident in troubleshooting IT issues, even when exploring equipment or software areas that may be new to you.* Be able to gather and analyse information from various sources and tools to drive an issue toward a resolution.* Be excited to develop your knowledge across a wide range of platforms and technologies through collaboration and hands-on experience.* Be willing and able to attend various school sites as required to provide onsite support and training to staff.**We can offer you*** A supportive trust and school community* Strong collaboration across the trust family of schools and access to a centralised team of specialists across all areas of school operations* A commitment to high‐quality CPD, with dedicated time and budget for your development* A values‐driven ethos where diversity, equity and inclusion are lived every day* Recognition of continuous service (modification order) to protect employment rights and entitlements* Local Government Pension Scheme with generous employer contributions and death‐in‐service cover* Occupational sick pay to support you during illness or unexpected emergencies* Family‐friendly leave packages to help maintain a healthy work–life balanceIn order to apply for this role please fully complete an application form via Eteach. Please let us know if you require any adjustments as part of the process.Further details and additional information about our trust may be viewed on our website.Please know that depending on the number of applications received we may decide to close the advert early. If you do not hear from us by a week after the closing date then please assume that you have not been shortlisted for an interview. If you have previously applied for this role there is no requirement to apply again, all applications will be reviewed. We wish you all the best in your future and ask that you join our E-Teach Talent Pool so as to keep up to date with all of our latest current opportunities.*Join us in Providing a Great Education for Every Child**Pathway Trust is committed to equal opportunities and encourages applicants from all backgrounds and communities, as we recognise the importance and benefit this has for our students.*### AttachmentsIT Service Desk EngineerPathway Recruitment Pack### Safeguarding Statement:Pathway Trust is committed to safeguarding and promoting the welfare of children and young people. All roles across the trust have a varying level of responsibility for ensuring safeguarding practice, with some roles holding significant responsibility and involving working with children on a daily basis in regulated activity. Regardless of the level of responsibility and involvement in each role, we expect all staff, visiting professionals and volunteers to share this commitment.This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. Successful candidates will be required to provide a disclosure of any unspent convictions and cautions, as well as any spent convictions or cautions that are not \"protected\" (i.e., filtered) under the Amendments to the Exceptions Order 1975 (2013 and 2020). All appointments are subject to a comprehensive pre-employment checking process. This includes an Enhanced DBS check (including a Children’s Barred List check), satisfactory references, medical fitness, Right to Work in the UK, and where applicable, a prohibition from teaching/management check. In line with KCSIE guidance, we will also conduct online searches on all shortlisted candidates.Our full Recruitment and Selection policy is available on our website.