Truck Service Advisor | Customer Care and Workshop Coord

Volvo Trucks; Felixstowe; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Pension plan

25 days holiday

Healthcare plan

Enhanced parental leave

Referral bonus

Employee discounts

Job summary

Volvo Trucks Felixstowe is seeking an experienced Customer Service Representative (CSR) / Service Advisor to be the essential link between customers, workshop and parts teams. You will book vehicles, prepare job cards, and keep customers updated with progress, costs and timescales.

In this busy commercial vehicle environment you will provide accurate estimates, obtain authorisation for extra work, and ensure smooth turnaround while delivering a high standard of service.

Qualifications

• Experience in Service Advisor, Customer Service, Aftersales or Workshop environment within commercial vehicles.
• Strong communication skills with customers and workshop teams.
• IT literate and able to use workshop management systems.

Responsibilities

• Dealing with customers by phone, email and face-to-face.
• Booking commercial vehicles into the workshop for servicing, repairs and inspections.
• Preparing job cards and ensuring customer requirements are clearly communicated to technicians.
• Providing customers with regular updates on vehicle progress.
• Preparing estimates and obtaining customer authorisation for additional work.
• Liaising with technicians and parts colleagues to ensure jobs progress efficiently.
• Keeping customers informed of costs, timescales and completion dates.
• Invoicing completed work and ensuring all documentation is accurate.
• Handling customer queries and resolving issues professionally.

Skills

Customer service

Communication

Organisational skills

IT literacy

Workshop systems

Tools

Workshop management software

Job description

Volvo Trucks Felixstowe is seeking an experienced Customer Service Representative (CSR) / Service Advisor to be the essential link between customers, workshop and parts teams. You will book vehicles, prepare job cards, and keep customers updated with progress, costs and timescales.

In this busy commercial vehicle environment you will provide accurate estimates, obtain authorisation for extra work, and ensure smooth turnaround while delivering a high standard of service.