Customer Service Representative - Felixstowe

Volvo Group; England; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Healthcare plan

Paternity/maternity leave

Referral schemes £1000

Gym memberships

Job summary

Volvo Group in Felixstowe is seeking a Customer Service Representative (CSR) / Service Advisor to be the key link between customers, workshop technicians and parts teams. You will book vehicles, prepare job cards and provide updates to customers while ensuring high service standards in a fast-paced commercial vehicle environment.

The role requires strong customer focus, the ability to manage multiple tasks, and IT proficiency with workshop management systems.

Qualifications

• Experience in a Service Advisor, customer service, Aftersales or Workshop environment, preferably with commercial vehicles.
• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to manage multiple jobs and priorities in a busy workshop environment.

Responsibilities

• Handle customer contact by phone, email and in person.
• Book vehicles into the workshop for servicing, repairs and inspections.
• Prepare job cards and clearly communicate customer requirements to technicians.
• Provide customers with regular progress updates and estimates; obtain authorisation for extra work.
• Liaise with technicians and parts staff to ensure efficient job progress.
• Keep customers informed of costs, timescales and completion dates.
• Invoicing for completed work and ensuring documentation accuracy.
• Resolve customer queries professionally and maintain high service standards.

Skills

Customer service

Communication

Organisational skills

Problem solving

IT literacy

Tools

Workshop management software

Job description

Customer Service Representative - Felixstowe

Location: Felixstowe, GB, IP11 3HZ

Position Type: Professional

Permanent/Temporary: Permanent

CSR – Felixstowe

• Competitive salary + benefits

Working hours: Monday to Friday covering a rotating shift

Week 1 - 0800hrs to 1600hrs

Week 2 - 10am to 1800hrs

1 in 3 Saturdays 0800hr to 1200hrs

Are you a people person with a passion for customer service and an interest in trucks and the transport industry?

We are looking for an experienced and customer-focused Customer Service Representative (CSR) / Service Advisor to join our busy Volvo Truck & Bus team in Felixstowe.

This is an excellent opportunity for someone who enjoys working with customers, coordinating vehicle maintenance and repairs, and delivering a high standard of service in a fast-paced commercial vehicle environment.

As a CSR / Service Advisor, you will be the key link between our customers, workshop technicians and parts team, ensuring vehicles are booked in, repaired efficiently and returned to customers with minimum disruption to their business.

• Dealing with customers by phone, email and face-to-face
• Booking commercial vehicles into the workshop for servicing, repairs and inspections
• Preparing job cards and ensuring customer requirements are clearly communicated to technicians
• Providing customers with regular updates on vehicle progress
• Preparing estimates and obtaining customer authorisation for additional work
• Liaising with technicians and parts colleagues to ensure jobs progress efficiently
• Keeping customers informed of costs, timescales and completion dates
• Invoicing completed work and ensuring all documentation is accurate
• Handling customer queries and resolving issues professionally

Who are you?

Ideally, you will have experience in a Service Advisor, Customer Service, Aftersales or Workshop environment, preferably within commercial vehicles, HGVs, trucks or automotive.

We are looking for someone who is:

• Customer-focused and professional.
• Organised and able to manage multiple jobs at once.
• Confident communicating with customers and workshop teams.
• Commercially aware with good attention to detail.
• Comfortable discussing vehicle repairs, costs and timescales.
• Calm and professional under pressure.
• A strong team player with a positive attitude.
• IT literate and confident using workshop/service management systems

Commercial vehicle or HGV experience would be highly advantageous, but we will also consider strong automotive Service Advisors with the right attitude and transferable skills.

What’s in it for you?

• 25 days holiday raising to 30 days with service + bank holidays
• Healthcare plan with access to dental insurance
• Enhanced paternity/maternity/foster leave
• Referral schemes - you can earn yourself £1000!
• Many benefits for yourself, family and friends including gym memberships, travel, hotel, theme park days + many more

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.