Truck Service Advisor & CSR — Reading

AB Volvo; Reading; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Life assurance

Company pension

Healthcare plan

Enhanced paternity/maternity/foster

Referral schemes £1000

Discounts for family/friends

Job summary

Volvo Group's Volvo Trucks Reading is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries from check-in through collection and coordinating with the workshop. The role focuses on delivering an outstanding service experience, maintaining clear communication, and supporting aftersales, warranties, and orders in a busy fleet service environment.

You should bring experience in Truck Service Advisor or similar roles, strong IT and admin skills,

Qualifications

• Previous experience as Truck Service Advisor, Commercial Vehicle Service Advisor, or in a similar aftersales customer service role (relevant experience).
• Excellent customer service and communication skills.
• Strong administrative and IT skills.

Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, or digital platforms.
• Provide accurate information on Volvo Trucks products, services, parts, and warranties.
• Coordinate with dealers, service centers, and internal departments to resolve issues.
• Handle order processing, tracking, and follow-ups for parts and services.
• Manage and document customer interactions in CRM systems.
• Escalate complex or technical issues to appropriate teams.
• Support aftersales services, including maintenance scheduling and service updates.
• Ensure compliance with company policies and service standards.
• Maintain strong customer relationships and deliver a positive brand experience.

Job description

Volvo Group's Volvo Trucks Reading is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries from check-in through collection and coordinating with the workshop. The role focuses on delivering an outstanding service experience, maintaining clear communication, and supporting aftersales, warranties, and orders in a busy fleet service environment.

You should bring experience in Truck Service Advisor or similar roles, strong IT and admin skills,