Customer Service Supervisor - Auto & Truck Workshop

Volvo Trucks; Coventry; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Generous pension plan

Healthcare plan

Job summary

Volvo Trucks is seeking a dedicated CSR Supervisor for Coventry to lead the Customer Service Representative team and oversee daily workshop reception activities. The role focuses on maintaining high standards of customer satisfaction and efficient service delivery.

You will supervise, schedule, and coordinate with workshop staff, ensuring professional handling of inquiries and timely resolutions while driving continuous improvement and strong relationships with customers and suppliers.

Qualifications

• Previous experience in a supervisory role within the automotive, commercial vehicle, or heavy truck industry.
• Excellent customer service and communication skills.
• Strong organisational and leadership abilities.
• Good knowledge of workshop operations and service processes.
• Ability to prioritise tasks and perform well under pressure.
• Computer literacy, including workshop management systems and Microsoft Office.
• Knowledge of Volvo Truck and Bus products/systems an advantage

Responsibilities

• Supervise and support the Customer Service Representative (CSR) team to ensure excellent customer service.
• Manage daily workshop and service reception operations.
• Schedule customer appointments and coordinate with workshop staff to maximise efficiency.
• Ensure customer enquiries and concerns are handled professionally and resolved promptly.
• Monitor service quality and maintain Volvo standards for customer satisfaction.
• Prepare and review service documentation, quotations, and invoices.
• Build and maintain strong relationships with customers, fleet operators, and suppliers.
• Coach, mentor, and develop team members to improve performance and productivity.
• Monitor key performance indicators (KPIs) and implement continuous improvement initiatives.
• Ensure compliance with company policies, health and safety regulations, and Volvo operational standards

Skills

Leadership

Customer service

Communication

Workshop operations

Organization

Microsoft Office

Volvo knowledge

Tools

Microsoft Office

Job description

Volvo Trucks is seeking a dedicated CSR Supervisor for Coventry to lead the Customer Service Representative team and oversee daily workshop reception activities. The role focuses on maintaining high standards of customer satisfaction and efficient service delivery.

You will supervise, schedule, and coordinate with workshop staff, ensuring professional handling of inquiries and timely resolutions while driving continuous improvement and strong relationships with customers and suppliers.