Automotive Parts Advisor | Stock & Customer Service

Volvo Group; Blyth; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Life insurance

Pension

Healthcare

Car scheme

Career progression

Referral bonus

Job summary

Volvo Group in Blyth is seeking a proactive Parts Advisor to manage day-to-day parts operations, stock, and customer requests. You will support the workshop and occasionally cover a Customer Service Representative during holidays, requiring flexibility and a helpful approach.

In this stand-alone role, you’ll work with catalogues to identify parts, process orders, and maintain stock accuracy, while delivering excellent service and contributing to team targets. A valid driving licence is required.

Qualifications

• Experience in parts stock control and parts identification.
• Strong customer service and communication skills.
• Proficient in using catalogues and DMS software.
• Reliable, flexible and team-oriented.

Responsibilities

• Receiving deliveries, record and store parts in stockroom according to prearranged systems.
• Locating and label parts and maintain inventory of stock, reporting stock shortages to parts supervisor.
• Maintain a good standard of housekeeping, operating within health & safety company guidelines.
• Documenting and supervising the condition of parts returned for credit including old unit cores and reporting damaged or unsuitable items to the Parts Supervisor.
• Ensuring that all parts and returns are correctly labelled and packed, alongside the relevant documentation and paperwork.
• Discussing part features and uses with customers whilst proactively promoting and selling parts.
• Accurately compile parts from job cards for repairs being carried out in the workshop.
• Feedback all information about competitors to Parts Supervisor.
• Work with Parts Supervisor to achieve their maximum competency level.
• Pick up and deliver parts on occasion
• Driving Licence required
• Able to identify different parts using catalogues and systems.
• Numerical ability to be able to work with part numbers.
• To be able to effectively communicate at all levels both written and verbally with people inside the organization as well as external customers.
• Selling/influencing others to buy additional parts.
• Documenting/recording information.
• IT literate to competently use DMS and associated software & systems.
• Proactive, enthusiastic and approachable.
• Accuracy and attention to detail.
• Flexible and positive approach to changing circumstances/priorities.

Skills

Customer service

Stock management

Parts identification

IT literacy

Driving licence

Tools

DMS software

Stock control software

Job description

Volvo Group in Blyth is seeking a proactive Parts Advisor to manage day-to-day parts operations, stock, and customer requests. You will support the workshop and occasionally cover a Customer Service Representative during holidays, requiring flexibility and a helpful approach.

In this stand-alone role, you’ll work with catalogues to identify parts, process orders, and maintain stock accuracy, while delivering excellent service and contributing to team targets. A valid driving licence is required.