Triage officer
Trafford Council
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Benefits offered by this job
Job summary
Trafford Council is seeking a Triage Officer in the Housing Options Service Trafford (HOST) Team based in Sale Waterside. You will triage enquiries, support housing options and temporary accommodation teams, and work flexibly within SMART working arrangements.
The role requires strong IT and data handling skills, excellent organisation, and the ability to work under pressure to meet deadlines. Contact Lyndsay Chandramani for informal chats.
Qualifications
- Experience in IT software packages such as Microsoft Office Outlook, Word and Excel.
- Ability to plan and prioritise workload to meet team needs.
- Self‑motivated with strong project support background.
Responsibilities
- Provide an effective triage service for the HOST Team.
- Handle customer and partner enquiries daily and support Housing Options teams.
- Work independently and under pressure with initiative and good relationship skills.
Skills
Tools
Job description
Working Pattern: Full time
Working Arrangement: 36.25 hours per week
Interview Date/Type: Face to face
SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.
We currently have an exciting vacancy within our team to enable us to continue to build on our success and bring new experience, knowledge and ideas into the team.
Our Housing Options Service Trafford (HOST) Team is based at offices in Sale Waterside. The team carries out the housing advice, options and homelessness functions for Trafford borough. This includes homelessness prevention, homelessness assessment and the provision of housing options, emergency and temporary accommodation for people in housing need in Trafford.
The purpose of the role is to provide an effective triage service for the HOST Team. Dealing with customers and partner agency enquiries on a day-to-day basis and providing support to the Housing Options and Temporary Accommodation Teams in different areas of the service.
We are looking for candidates who are comfortable working on their own, and within a team, who thrive on meeting deadlines and working under pressure. You will be comfortable working to a schedule and ensure that your work is completed to an excellent standard.
Knowledge of administration practices and processes, data protection principles, safeguarding and housing legislation is desirable.
Experience in utilising IT software packages such as Microsoft Office outlook, word and excel is essential.
You must possess the skills and ability to use spreadsheets to produce data accurately and efficiently with minimal supervision and demonstrate good organisational skills and ability to plan and prioritise workload to meet the needs of the team, using Outlook, excel spreadsheets and physical inboxes to manage work effectively and efficiently.
We are looking for a self-motivated individual with a strong project support background, to work independently and under pressure in addition to the ability to apply initiative and independence. Drive, determination, and excellent relationship skills are also important.
For the full details of this opportunity, please refer to the role profile linked below.
If you have any questions or would like an informal chat you can get in contact with the hiring manager, Lyndsay Chandramani at Lyndsay.chandramani@trafford.gov.uk
Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.
We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”
Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.
They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.
Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:
- Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
- Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
- Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
- Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
- Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
- Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
- Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.
- Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile.
- Please note: We are not a licensed sponsor and will not be able to support with your work visa.
- Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council
Triage Officer Role Profile
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