Front of House Assistant (2 x Casual)
Trafford Council
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Benefits offered by this job
Job summary
Trafford Council is seeking a friendly Front of House Assistant to join the Waterside team. You will greet visitors, scan tickets, usher audiences, and serve customers at the bar, café, and merchandise outlets during events.
This casual role requires flexibility to cover evenings and weekends, with a rota system and SMART working where possible. Applicants must be over 18 and able to work on-site at Waterside.
Qualifications
- Experience of working in a bar or café environment.
- Passion for working in an arts environment.
Responsibilities
- Front of House duties including meeting and greeting visitors, ticket scanning, ushering and serving customers at the bar, coffee shop, gift shop and merchandise outlets.
- Be part of the Front of House team delivering events, meetings and private events including weddings.
Skills
Job description
Working Pattern: As required evenings & weekends
Working Arrangement: Casual
Interview Date/Type: Tuesday 13th October / Face to face
SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.
We are looking for an enthusiastic, customer focused individuals to join our team to assist in the delivery of a range of events at Waterside; including front of house duties, such as meeting and greeting visitors, ticket scanning, ushering in the theatre(s) and serving customers at our bar, coffee shop, gift shop and merchandise outlets.
The post holder will be part of the Front of House team responsible for customer care and effective delivery of a variety of events, meetings and private events including weddings.
You should have a passion for working in an arts environment and experience of working in a bar or café environment.
For full details, please see the role profile linked below.
Flexibility will be required to meet service needs and will include evening and weekend working.
You will be required to work on a rota basis.
Applicants must be over the age of 18. This role includes bar work.
For the full details of this opportunity, please refer to the role profile linked below.
If you have any questions or would like an informal chat you can get in contact Louise Burgess at louise.burgess@trafford.gov.uk
Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.
We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”
Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.
They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.
Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:
- Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
- Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
- Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
- Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
- Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
- Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
- Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.
- Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile.
- Please note: We are not a licensed sponsor and will not be able to support with your work visa.
- Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council
We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at recruitment@trafford.gov.uk
After reviewing the role profile and submitting your application, successful candidates will be invited to a values-based interview to learn more about your skills and experience. This is your opportunity to show how you connect with our EPIC values and can contribute to our vision.
Casual Front of House Assistant Role Profile
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