GMSS Operator

Trafford Council; Trafford; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible working hours

Employer pension scheme

Job summary

Trafford Council’s Greater Manchester Shared Services invites applications for a hybrid HR and payroll transactions role at Trafford Town Hall in Stretford. You will join a busy team supporting over 20,000 employees, handling payroll and contractual changes to ensure accurate, timely payroll services.

You’ll manage a range of HR and payroll transactions, deliver excellent customer service, and develop specialist knowledge.

Qualifications

• Experience working within a HR Shared Services, payroll or administrative environment.
• A willingness to learn and develop within a professional HR and payroll service.
• Ability to manage a high volume of work accurately and with attention to detail.

Responsibilities

• Manage HR and payroll transactions and changes.
• Support colleagues across the employee lifecycle with efficient processing.
• Deliver excellent customer service and accurate payroll support.
• Develop specialist knowledge within the HR/payroll function.

Skills

Customer service

Communication

HR/Payroll experience

Detail oriented

IT skills

Tools

Outlook

Excel

Word

Job description

Working Arrangement: This is a hybrid role with a mix of home and office-based working at Trafford Town Hall in Stretford.

Join a busy and highly respected HR and Payroll Transactions Team that supports over 20,000 employees across Greater Manchester. Every month, we process approximately 8,000 payroll and contractual changes, helping to ensure that Council employees, Police officers and staff, teachers, school personnel and leisure service colleagues receive accurate and timely support throughout their employment journey.

As part of our professional Shared Services team, you will play a key role in supporting colleagues throughout the employee lifecycle. You'll manage a variety of HR and payroll transactions, ensuring changes are processed accurately and efficiently while delivering an excellent customer experience. No two days are quite the same, offering the opportunity to develop specialist knowledge and make a real difference to the people we support.

About You

Our ideal candidate will have:

Excellent customer service skills and a commitment to delivering positive outcomes for customers and colleagues.

Strong communication skills, with the ability to explain information clearly and confidently.

Experience working within a HR Shared Services, payroll or administrative environment.

A keen eye for detail and the ability to manage a high volume of work accurately.

Good IT skills, including experience using Microsoft Office applications such as Outlook, Excel and Word.

A willingness to learn and develop within a professional HR and payroll service.

No candidate will meet every single desired requirement. If your experience looks a little different from what we’ve identified and you think you can bring value of the role, we’d love to learn more about you.

Further details are contained within the job description and person specification. The job description has been signposted to indicate at which stage of the process each criteria will be tested.

Any appointment made to this role will be subject to the appointable candidate being vetted under Greater Manchester Police clearance processes. A requirement of the vetting process is a minimum of 3 years residency in the UK.

Additional Information

No candidate will meet every single desired requirement. If your experience looks a little different from what we’ve identified and you think you can bring value of the role, we’d love to learn more about you.

Find Out More.

Further details are contained within the job description and person specification. The job description has been signposted to indicate at which stage of the process each criterion will be tested.

If you have any questions or would like an informal chat you can get in contact with the hiring manager, Carol McBurnie (Service Delivery Manager) on 07580 697942.

We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at [e-mail]

After reviewing the role profile and submitting your application, successful candidates will be invited to a short interview to learn more about your skills and experience

About the benefits

You will be welcomed into a friendly environment where your development will be encouraged. The post includes a generous paid annual leave allowance plus bank holidays.

To help you balance your work commitment with other priorities, you will be able to complete your contracted hours flexibly within agreed parameters. Whilst there may be a requirement for you to visit our offices on a regular basis, post holders will also have the option to complete some of their working week at home, if desired.

Successful candidates will also have access to our pension scheme, with substantial employer contributions, and to a range of other benefits.

About us...

Greater Manchester Shared Services provide payroll and HR support to over 20,000 internal and external customers, including teachers, staff, police officers, leisure trusts and volunteers. With over 18 payrolls per month, tailored to meet the needs of our customers, our aim is to provide first class payroll, pension, and transactional HR services to the workforce.

Created in 2017 as the result of a pioneering partnership between Trafford Council and Greater Manchester Police. Our shared ambition is to create a compelling alternative to private sector payroll and pension administration.

Our services are delivered by a workforce which is second to none, well qualified individuals with a passion for customer service and outstanding technical knowledge.

The core values which are embedded within our service delivery model are:

• Innovation; Leading the way
• Integrity; doing the right thing
• Individual; everything starts with you
• Integrated; together we will

Key Information...

• Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Any appointment made to this role will be subject to the appointable candidate being vetted under Greater Manchester Police clearance processes. A requirement of the vetting process is a minimum of 3 years residency in the UK.
• Please note: We are not a licensed sponsor and will not be able to support with your work visa.
• Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council

Supporting Documents

GMSS Operator Role Profile