Triage Facilitator - Rapid Response Service (Prescriber)

St Giles Hospice; Lichfield; Presencial; GBP 33 000 - 46 000; Tempo integral

Resumo da oferta

St Giles Hospice seeks a senior clinical lead to oversee the triage team, manage on-call rotas, and ensure smooth service flow with robust supervision for Band 6 colleagues within the multiprofessional team.

The post holder will perform timely specialist palliative care assessments by telephone, prioritise urgent referrals, coordinate safe and responsive care plans, and provide mentorship and clinical decision-making support to colleagues, with escalation of risk as required.

Descrição da oferta de emprego

The role will include oversight of the triage team, support rota management and service flow, and providing clinical supervision, mentorship and guidance to Band 6 colleagues and other members of the wider multiprofessional team as appropriate.

The post holder will undertake timely specialist palliative care assessments by telephone, prioritise referrals according to clinical need, identify urgent or unmet needs, and coordinate safe and responsive care and support plans, including action within two hours of urgent referral acceptance where required.

Referrals may be received from 111/999, GPs, allied health professionals, community, hospice, acute and virtual ward teams, as well as directly from patients, families and carers. Calls may relate to patients already known to St Giles Hospice or to individuals who have palliative / end of life care needs but are not known to the organisation or specialist services.

Working autonomously and in collaboration with internal colleagues, along with other community, primary care, acute and virtual ward colleagues, the post holder will support rapid assessment, clinical decision-making, prescribing or referrals where appropriate. Demonstration of clear communication with the multiprofessional team, accurate clinical record keeping, and safe escalation of clinical risk, support to junior staff members and coordination of service flow is required.

St Giles Hospice is a registered charity founded in 1983 by the Reverend Paul Brothwell, originally to improve the care of local people dying with cancer.

We now support patients, and their loved ones, living with a terminal illness. Our dedicated team provides individually-tailored care, free of charge, either at the hospice or in patients own homes across our communities.

We spend close to £10 million a year providing our specialist services. With less than a quarter of this funded by the Government, we rely heavily on donations and income generation from the local community.