Triage Facilitator - Rapid Response Service (Prescriber)

The Methodist Church in Britain; Birmingham; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Weekend and Bank Holiday enhancements

Job summary

St Giles Hospice is seeking an experienced lead for the telephone triage service, overseeing rota management and clinical supervision across shifts. You will perform specialist palliative assessments by phone, prioritise referrals, and coordinate care plans with external teams.

The role requires an adult nurse or equivalent, a health assessment qualification, and a non-medical prescriber registration, with degree-level education and ongoing Level 7 study.

Qualifications

• Adult registered nurse or relevant HCP qualification.
• Health assessment qualification.
• Non-medical prescriber.
• Degree-level education, with evidence of level 7 study or working towards it.

Responsibilities

• Lead the triage team, oversee rota management and provide clinical supervision to Band 6 and wider staff.
• Carry out specialist palliative assessments by telephone and prioritise referrals by clinical need.
• Identify urgent or unmet needs and coordinate safe care and support plans.
• Triage referrals from 111/999, GPs, allied health professionals, community and hospital teams, patients and carers.
• Liaise with external services on shared care planning and escalation.
• Support personalised care planning, including ReSPECT and advanced care planning.

Skills

Non-medical prescriber

Clinical assessment

Communication skills

Education

Degree-level education

Health assessment qualification

Job description

This role leads the telephone triage service at St Giles Hospice for unplanned and virtual ward referrals across its Staffordshire catchment. The post holder carries out specialist palliative assessments by phone, prioritises referrals by clinical need and co-ordinates care plans, while supervising Band 6 colleagues and wider staff. The service runs seven days a week from 08:00 to 20:00, with plans to extend to 24 hours. Applicants need to be a non-medical prescriber, and the hospice cannot sponsor visas.

What the job involves

• Lead the triage team, oversee rota management and service flow, and provide clinical supervision, mentorship and guidance to Band 6 and wider multiprofessional staff
• Carry out timely specialist palliative assessments by telephone and prioritise referrals according to clinical need
• Identify urgent or unmet needs and co-ordinate safe care and support plans, including action within two hours of urgent referral acceptance where required
• Support rapid assessment, clinical decision-making, prescribing or referrals
• Triage referrals from 111/999, GPs, allied health professionals, community, hospice, acute and virtual ward teams, patients, families and carers
• Liaise with external services, community teams and virtual ward teams on shared care planning, escalation and community management
• Support personalised care planning, including ReSPECT and advanced care planning
• Process and interpret pathology and other diagnostic results as required
• Support the team with clinical emergencies, deteriorating patients and safe escalation of risk and safeguarding concerns
• Undertake face-to-face community assessments when service demand requires
• Delegate clinical responsibility safely, within each person's scope of practice
• Contribute to audit, service development and clinical governance, and deliver training on the referral process and advice line

What’s required

Qualifications

• Adult registered nurse or relevant HCP qualification
• Health assessment qualification
• Non-medical prescriber
• Degree-level education, with evidence of level 7 study or working towards it

Registration & licences

• Current NMC registration as an adult nurse

Experience

• Experience in palliative care

Skills & knowledge

• Specialist palliative and end of life care knowledge, with clinical assessment and community services
• Excellent telephone, written and verbal communication
• Sensitive, assertive communication with patients, families and professionals including GPs and district nurses
• Safe, evidence-informed triage decisions, prioritising referrals and escalating clinical risk
• Clinical audit, IT literacy and health and safety knowledge
• Knowledge of safeguarding, information governance, consent and clinical record keeping

Checks & eligibility

• Valid driving licence
• Eligibility to work in the UK

Other

• Empathetic, collaborative team player
• Works under pressure and shows the hospice values and behaviours

Nice to have

• Palliative or end of life care qualifications
• Clinical supervision
• Data collection
• Clinical governance
• Teaching skills

What’s offered

• Weekend and Bank Holiday enhancements where applicable