Triage and Early Interventions Officer

Victim Support; Shrewsbury; Remoto; GBP 18.000 - 24.000; Part-time

Vantaggi offerti da questo lavoro

Flexible Working Options

Annual Leave 28 days + BH

Birthday Leave

Pension Plan

Descrizione del lavoro

Victim Support is seeking a Triage & Early Interventions Officer to support older people across Herefordshire and Worcestershire. The role is home based with travel across the Wes Mercia region, 22.5 hours per week, fixed term until 1 January 2028.

You will speak with individuals from diverse backgrounds, assess risk, and tailor a support plan to help them cope and recover. Training and ongoing support are provided within a caring, inclusive charity.

Competenze

• Strong communication with older adults from diverse backgrounds.
• Ability to conduct risk and impact assessments for tailored support.
• Ability to work in a small team within a large charity.
• Willingness to undergo robust training and ongoing support.

Mansioni

• Talking to older people (65+) across Herefordshire & Worcestershire on the telephone to improve engagement and services.
• Carrying out risk and impact assessments to create tailored support plans.
• Refering to ongoing support where required and assisting victims to cope and recover.
• Working as part of a small team within a larger independent charity to develop skills and personal progression.

Conoscenze

Communication

Risk assessment

Teamwork

Resilience

Descrizione del lavoro

We have an exciting new opportunity for a Triage & Early Interventions Officer working with older people across Herefordshire and Worcestershire to join the team in the West Mercia region working 22.5 hours a week on a fixed term basis until 1st January 2028. This is a home based role; however travel will be required across the Wes Mercia region to attend Team Days and 121 Meetings.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

This role is based from home with a requirement for occasional travel to venues across the region to attend Team Days and other meetings as required. You will be working 22.5 between 9am and 5pm Monday to Friday to be agreed.

As a Triage & Early Intervention Officer, you will be:

• Talking to older people (65+) across Herefordshire & Worcestershire on the telephone from a variety of different backgrounds, addressing a critical gap in engagement and improving services for older people all with different experiences.
• Conducting risk and impact assessments to create an individual tailored support plan and referring to ongoing support where required.
• No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
• Working within a small supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Previous experience in a similar role would be helpful but is not essential as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.