Triage Advisor (Full Time)

Spacehouse Limited; North East; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Annual leave 27-32 days

LGPS pension

Hybrid/flexible working

Job summary

Durham County Council is inviting applications for a Triage Advisor with DurhamEnable, based in County Durham. You will be the first point of contact for referrals into the programme, carrying out initial assessments and guiding participants towards suitable employment pathways.

The role emphasizes person-centred, empathetic support, strong communication and teamwork, and a commitment to inclusive employment within a government-backed programme running across England and Wales.

Qualifications

• Person-centred and empathetic.
• Organised and detail-oriented.
• A great communicator and team player.
• Passionate about inclusive employment.

Responsibilities

• Carry out initial assessments to understand individual needs.
• Prioritise support and signpost to the right services.
• Guide participants into the right employment pathway (SEQF or IPS).
• Build strong relationships with participants, families, partners, and employers.
• Help shape initial support plans and ensure smooth transitions into the right support.

Skills

Person-centred approach

Empathy

Organised

Attention to detail

Communication skills

Team player

Inclusive employment

Job description

Jobs

Triage Advisor

More Information

Salary

Grade 5 £27,274 - £29,542

Expires

27/09/2026

Location

Durham, Durham

Job Type

Full Time

We’ve got an exciting opportunity for a passionate and people-focused individual to join DurhamEnable as a Triage Advisor, supporting the Connect to Work programme.

Connect to Work is the government’s new flagship employment programme under the Get Britain Working strategy. Running across England and Wales until March 2030, it’s designed to help disabled people, those with health conditions, and individuals facing complex barriers into meaningful, sustainable employment—using the proven Supported Employment model.

About the Role

As our Triage Advisor, you’ll be the first point of contact for referrals into the programme. You’ll:

• Carry out initial assessments to understand individual needs
• Prioritise support and signpost to the right services
• Work closely with our Team Leader to guide participants into the right employment pathway (SEQF or IPS)
• Build strong relationships with participants, families, partners, and employers
• Help shape initial support plans and ensure a smooth transition into the right supportThis is a permanent role, offering the chance to make a real difference in people’s lives across County Durham.

What We’re Looking For

• Person-centred and empathetic
• Organised and detail-oriented
• A great communicator and team player
• Passionate about inclusive employment

Interested?

For more information, contact Melanie Kearney – [e-mail]

INTERVIEWS

Interviews will be held on week commencing 5th October 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.