Triage Advisor

Durham County Council; Spennymoor; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Attractive salaries

27 days annual leave (rising to 32)

Local Government Pension Scheme

Hybrid working (home and office)

Job summary

DurhamEnable is seeking a passionate Triage Advisor to join the Connect to Work programme. You will be the first point of contact for referrals and carry out initial assessments to understand needs, prioritise support, and signpost to relevant services.

You will work with the Team Leader to guide participants into the right employment pathway and build strong relationships with participants, families and employers.

Qualifications

• Experience delivering initial assessments and triage.
• Ability to signpost to services and resources.
• Experience working with diverse groups.

Responsibilities

• Carry out initial assessments to understand individual needs.
• Prioritise support and signpost to the right services.
• Guide participants into the right employment pathway (SEQF or IPS).
• Build relationships with participants, families, partners and employers.
• Help shape initial support plans and ensure a smooth transition into the right support.

Skills

Person-centred approach

Organised and detail-oriented

Excellent communication

Team player

Inclusive employment passion

Job description

We’ve got an exciting opportunity for a passionate and people-focused individual to join DurhamEnable as a Triage Advisor, supporting the Connect to Work programme.

Connect to Work is the government’s new flagship employment programme under the Get Britain Working strategy. Running across England and Wales until March 2030, it’s designed to help disabled people, those with health conditions, and individuals facing complex barriers into meaningful, sustainable employment—using the proven Supported Employment model.

About the Role

As our Triage Advisor, you’ll be the first point of contact for referrals into the programme. You’ll:

• Carry out initial assessments to understand individual needs
• Prioritise support and signpost to the right services
• Work closely with our Team Leader to guide participants into the right employment pathway (SEQF or IPS)
• Build strong relationships with participants, families, partners, and employers
• Help shape initial support plans and ensure a smooth transition into the right supportThis is a permanent role, offering the chance to make a real difference in people’s lives across County Durham.

What We’re Looking For

We’re after someone who is:

• Person-centred and empathetic
• Organised and detail-oriented
• A great communicator and team player
• Passionate about inclusive employment

Interested?

For more information, contact Melanie Kearney – [e-mail]

INTERVIEWS

Interviews will be held on week commencing 5th October 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.

• attractive salaries
• a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service)
• membership of the excellent contributory career average Local Government Pension Scheme
• a range of flexible working arrangements including hybrid working (home and office) where applicable

Explore the full range of rewards and benefits on our website

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

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