Treatment Receptionist

TN United Kingdom; Sindlesham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the wellness sector seeks a Treatment Receptionist to ensure smooth operations in the treatment department. The ideal candidate will provide outstanding customer care, manage bookings, and handle administrative tasks. Flexibility in working hours is essential, including weekends. Join us for a rewarding opportunity with various benefits.

Benefits

Membership to Nirvana Spa and Nirvana Fitness

Discounts on selected products

Medical Cash Plan through Medicash

Contributory Company Pension Scheme

Life Assurance (4x Annual Salary)

Company sick pay

Free on-site parking

Company uniform

Qualifications

• Experience in a customer service role is essential.
• Organized, efficient, and productive candidates are preferred.

Responsibilities

• Provide professional, friendly service to all customers.
• Schedule treatments to maximize availability.
• Complete administrative tasks such as treatment scheduling.

Skills

Communication

Time Management

Customer Service

Attention to Detail

Education

Customer Service Experience

Tools

Microsoft Office

Job description

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Our Treatment Receptionists assist with the smooth day-to-day running of the treatment department, focusing on providing outstanding customer care. You will support Spa Therapists, Retail Specialists, and the Management Team by managing bookings and handling administrative tasks.

You will work every other weekend on a two-week rolling rota, including morning, afternoon, and evening shifts. Flexibility for additional hours as required by the business is essential.

Ideal Candidate

• Warm, friendly manner with a positive attitude to deliver excellent customer experience
• Excellent communication skills for effective teamwork
• Good time management and multi-tasking abilities during busy periods
• Attention to detail with a flexible, dynamic approach

Key Responsibilities

• Provide professional, friendly service to all customers, ensuring bookings and queries are handled efficiently
• Greet clients, check them in, and allocate rooms courteously and promptly
• Respond to daily issues, customer queries, and complaints
• Schedule treatments to maximize availability and promote treatments, workshops, and products
• Complete administrative tasks such as treatment and room scheduling

Candidate Requirements

• Organized, efficient, and productive
• Responsible, dependable, and flexible
• Experience in a customer service role
• Proficiency with Microsoft Office applications

What We Offer

This is a great opportunity as we expand our successful business. Our benefits include:

• Membership to Nirvana Spa and Nirvana Fitness
• Discounts on selected products
• Medical Cash Plan through Medicash
• Contributory Company Pension Scheme
• Life Assurance (4x Annual Salary)
• Company sick pay
• Free on-site parking
• Company uniform

We are committed to equal opportunities and non-discrimination in all employment practices, ensuring fair treatment for all applicants and employees based on merit and ability.