Night Receptionist (42hours 4on4off shift pattern)

Cheval Collection Ltd; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a prestigious team as a Night Receptionist at Cheval Gloucester Park, where you'll ensure guests enjoy a seamless experience. Your role involves managing check-ins, providing information, and maintaining safety. If you have a passion for hospitality and strong communication skills, this is the opportunity for you!

Benefits

Company recognition scheme

23.5 days of annual leave

Life Assurance

Season Ticket Loan

Tuition funded support

Apprenticeship scheme

Contribution to personal pension

Qualifications

• Previous experience in a luxury service environment.
• Good knowledge of London.
• Proficient in IT (Word, Outlook, Internet).

Responsibilities

• Manage check-in and check-out processes.
• Handle enquiries and complaints professionally.
• Oversee building security and safety.

Skills

Communication

Customer Service

IT Proficiency

Flexibility

Relationship Building

Job description

Cheval Gloucester Park - Night Receptionist

Cheval Gloucester Park is currently recruiting a Night Receptionist to join our front office team at our luxury serviced apartments.

Role Overview: As the Night Receptionist, you will ensure our guests have a seamless and enjoyable experience from arrival to departure. Your responsibilities include managing check-in and check-out processes, assigning apartments, handling accounts, answering queries, addressing concerns, providing information, and overseeing building security and safety. You will also manage enquiries and complaints professionally, handle payments, generate bills, and offer advice throughout their stay, contributing significantly to the guest experience.

We want you to apply if you:

• Take pride in your work
• Have a friendly, professional, and warm manner
• Can build excellent relationships with guests
• Have good knowledge of London
• Have previous experience in a luxury service environment
• Are proficient in IT (Word, Outlook, Internet) and familiar with Property Management Systems (PMS)
• Have good written and spoken English
• Possess excellent communication skills
• Are flexible and adaptable
• Have strong customer service skills
• Can perform manual handling tasks
• Can work independently or in a small team

In return, we offer:

• A competitive salary
• Company recognition scheme
• 23.5 days of annual leave (increasing with service, including public holidays)
• Life Assurance
• Season Ticket Loan
• Tuition funded support
• Apprenticeship scheme
• Contribution to personal pension (after 3 months)
• And many more benefits!

If you are passionate, driven to succeed, and want to join an award-winning team, apply now for the Night Receptionist role!

Helpful to know:

Only those eligible to work in the UK or with a valid UK work permit/visa will be considered. A basic disclosure (DBS Check) may be required if an offer is made.