Travel & Transport Assistant 8158

Adult Learning; England; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading organization is looking for a Travel and Transport Assistant to join their busy passenger transport team in Norwich. The successful candidate will provide administrative support and help manage various transport services across Norfolk, ensuring smooth operations and excellent customer service. Competitive salary and generous benefits are offered, alongside opportunities for flexible working arrangements.

Benefits

Generous holiday entitlement

Health and Wellbeing services

Flexible working options

Employee discounts through Norfolk Rewards

Local Government Pension Scheme

Referral bonuses for hard-to-fill roles

Qualifications

• Dedication to team-based operations and efficient task handling.
• Positive attitude and ability to adapt to a dynamic work environment.

Responsibilities

• Assist in managing highway disruptions and coordinate communication with transport operators.
• Deliver excellent customer service and maintain attention to detail.

Skills

Customer Service

Attention to Detail

Communication

Multitasking

Adaptability

Job description

Job Title: Travel and Transport Assistant 8158

Contract Type: Permanent

Salary: £25,584 to £27,269 per annum (Scale E)

Hours: 37 hours per week

Location: County Hall, Norwich

Job Overview

We are seeking a dedicated individual to join our busy passenger transport team, providing administrative support and managing day-to-day operations. The team oversees passenger transport services across Norfolk, including local bus services, home-to-school transport, and social services transport.

Key Responsibilities

1. Assist in managing highway disruptions and coordinate communication with transport operators, highways teams, and stakeholders.
2. Work collaboratively with highways staff to issue permits for roadworks and minimize transport disruptions.
3. Deliver excellent customer service and handle multiple tasks efficiently.
4. Maintain attention to detail and a positive attitude, adapting to the dynamic work environment.

What We Offer

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services, including physiotherapy and counselling
• Flexible working options: flexi-time, part-time, remote, and hybrid working
• Employee discounts through Norfolk Rewards
• Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (if applicable)
• Travel expense advances
• Local Government Pension Scheme with employer contributions, life assurance, and dependants’ pensions
• Tax-efficient benefits, including pension enhancements and bike schemes
• Green travel options via a car lease scheme
• Referral bonuses for hard-to-fill roles

Application Details

Review the full Job Description and Person Specification before applying. For internal applicants, use myOracle with your @norfolk.gov.uk or @nccal.ac.uk email.

Closing Dates: Redeployment - 1 June 2025, 23:59; Other applicants - 15 June 2025, 23:59

About Norfolk

Norfolk boasts beautiful coastlines, the Broads, vibrant market towns, and a city rich in cultural heritage. Our growing economy is driven by innovation in energy and food sectors, with ambitious housing and educational projects. We are the main local authority serving over 850,000 residents, committed to high-quality, efficient, and innovative services in partnership with local organizations.