Deputy Donor Records Manager

NHS Blood and Transplant; England; On-site; GBP 25,000 - 30,000; Part time

Job summary

Join NHS Blood and Transplant as a Deputy Donor Records Manager, overseeing donor record operations and ensuring quality clerical work. You'll supervise a team, manage workload accuracy, and handle donor queries, playing a vital role in improving patient outcomes across the UK. This part-time role requires robust IT skills and experience in a busy office environment.

Benefits

27 days annual leave, increasing with service

NHS pension scheme

Continuous learning opportunities through Thrive program

Qualifications

• Experience working with Microsoft Office packages (Word, Excel, Outlook).
• Experience in a busy office environment.
• Experience in developing and amending working procedures.

Responsibilities

• Supervising the Donor Records team for quality and accuracy.
• Ensuring compliance with Quality Standards.
• Managing queries and complaints from donors.

Skills

Information Technology

Knowledge of Information Governance

Office Management

Education

Commitment to Continued Professional Development (CPD)

Job description

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Join to apply for the Deputy Donor Records Manager role at NHS Blood and Transplant

NHS Blood and Transplant provided pay range

This range is provided by NHS Blood and Transplant. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Deputy Donor Records Manager - Band 4

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.

Job Summary

In this crucial role, you’ll assist our Donor Records Manager by overseeing the quality, accuracy and timeliness of NHSBT administration workloads. You’ll help ensure the highest quality of clerical work and record updates, in turn helping us deliver better outcomes for patients throughout the UK.

As Deputy Donor Records Manager, you’ll make sure our Donor Records team carry out all their work in line with our standard operating procedures. Their duties include dealing with clinical correspondence, inputting data into our national database and amending records on the British Bone Marrow Register.

As you support the team, you’ll deal with queries and complaints from donors, report issues to our Quality Department and manage your department in the Donor Manager’s absence.

Main duties of the job

In this role you will assist the Donor Records Manager by supervising the Donor Records team. This will involve:

• Overseeing the quality and accuracy of their workloads for completion within our agreed timescales.
• Supervising the team including overseeing annual leave, sick absence, mandatory training and personal development.
• Monitoring, maintaining and promoting Quality Standards in accordance with NHSBT policy and liaise with Quality Assurance department to ensure that all audits, both internal and external will be passed, with particular reference to Good Manufacturing Practice.
• Liaising with Laboratories and Clinical Support Team at all levels to ensure the safe release of blood products.
• Acting as Key Pulse Trainer for the department.
• Providing support to our internal customers.
• Deputising for the Donor Records Manager as required.
  
  
  

You will be required to participate in a public holiday/Bank Holiday cover rota. This role is for 36 hours per week, working Tuesday to Saturday.

The role may also involve occasional travel to other NHSBT and external sites.

About You

Experience and Knowledge

• Experience of working with Information Technology using Microsoft Office packages (Word, Excel and Outlook) and database systems.
• Experience of working in a busy office environment and using office equipment.
• Knowledge and understanding of Information Governance.
• Experience of monitoring, developing and amending working procedures.
  
  
  

Qualifications And Training

• Demonstrates commitment to own Continued Professional Development (CPD).
  
  
  

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too.

Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What We Offer

• NHSBT promotes flexible working opportunities where the role will allow.
• 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
• We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
  
  
  

This vacancy will close at 23:59 on 15th June 2025

Interviews are anticipated to be held on w/c 07th July – subject to confirmation.

For informal enquiries please contact

Jan Mills, Regional Donor Records Manager

[e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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