Travel Concierge & Support Specialist (Flexible Hours)

Hjbtravels; Birmingham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options

Growth opportunities

Collaborative team environment

Job summary

Hjbtravels is seeking a motivated Customer Service Representative to support clients in the travel industry. You will respond to inquiries by phone and email and guide customers through bookings with a friendly, professional approach.

This role emphasizes strong communication, independence, and time management, with training and flexible hours available. Join a supportive team and grow your career in travel.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience preferred (not required).
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Strong communication

Customer service experience

Independent work

Time management

Computer literacy

Travel industry interest

Job description

Hjbtravels is seeking a motivated Customer Service Representative to support clients in the travel industry. You will respond to inquiries by phone and email and guide customers through bookings with a friendly, professional approach.

This role emphasizes strong communication, independence, and time management, with training and flexible hours available. Join a supportive team and grow your career in travel.