Travel Customer Support Specialist | Flexible Hours

Hjbtravels; Cardiff; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options

Growth opportunities

Supportive team environment

Job summary

A travel service company in Cardiff is looking for a Customer Service Representative to assist clients with travel inquiries and bookings. Ideal candidates should have strong communication skills, and while customer service experience is preferred, it is not mandatory. The role offers flexibility in work options and provides support and training to help employees grow within the travel industry. You will be responsible for maintaining positive interactions, documentation, and ensuring customer satisfaction throughout the travel process.

Qualifications

• Strong communication and interpersonal skills are essential.
• Customer service experience is preferred but not mandatory.
• You should be able to work independently and manage your time.
• Comfort with using computers and online systems is necessary.
• A detail-oriented approach with a positive attitude is important.
• Interest and knowledge of the travel industry would be advantageous.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning and reservations.
• Provide accurate information regarding travel destinations.
• Maintain clear communication with clients.
• Follow company service standards.
• Document customer interactions as necessary.

Skills

Strong communication skills

Customer service experience

Ability to work independently

Computer skills

Detail-oriented

Interest in travel

Job description

A travel service company in Cardiff is looking for a Customer Service Representative to assist clients with travel inquiries and bookings. Ideal candidates should have strong communication skills, and while customer service experience is preferred, it is not mandatory. The role offers flexibility in work options and provides support and training to help employees grow within the travel industry. You will be responsible for maintaining positive interactions, documentation, and ensuring customer satisfaction throughout the travel process.