Travel Support Pro: Flexible Hours & Growth

Hjbtravels; Leeds; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Flexible scheduling

Training and ongoing support

Growth opportunities

Collaborative team environment

Job summary

Hjbtravels in Leeds is seeking a detail-oriented Customer Support Specialist to assist clients with travel-related inquiries, guide them through the booking process, and ensure a smooth, positive experience.

You will respond to inquiries by phone and email, provide accurate destination information, and maintain clear records while delivering friendly service in a flexible, client-focused environment.

Qualifications

• Strong communication and customer service skills.
• Previous customer service experience preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online tools.
• Detail-oriented with a solution-focused mindset.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information about destinations, policies, and procedures.
• Deliver professional, friendly, and consistent customer service.
• Follow company standards and operational guidelines.
• Maintain clear documentation of customer interactions.

Skills

Communication

Customer service

Time management

Independent work

Computers & email

Detail-oriented

Travel industry interest

Tools

Email

Job description

Hjbtravels in Leeds is seeking a detail-oriented Customer Support Specialist to assist clients with travel-related inquiries, guide them through the booking process, and ensure a smooth, positive experience.

You will respond to inquiries by phone and email, provide accurate destination information, and maintain clear records while delivering friendly service in a flexible, client-focused environment.