Travel Customer Support Specialist (Flexible Schedule)

Hjbtravels; Birmingham; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Flexible scheduling

Training and ongoing support

Growth opportunities

Collaborative team environment

Job summary

A leading travel company in Birmingham is seeking a detail-oriented Travel Customer Support Specialist. You will assist clients with travel-related inquiries and ensure a smooth booking process. Ideal candidates will possess strong communication and customer service skills, and have a keen interest in the travel industry. The role offers flexible scheduling options and growth opportunities within the company.

Qualifications

• Previous customer service experience preferred but not required.
• Comfortable using computers, email, and online tools.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel questions and reservations.
• Provide accurate information about destinations and policies.

Skills

Strong communication

Customer service skills

Time management

Detail-oriented

Solution-focused mindset

Job description

Job Description:

We are seeking a detail-oriented and service-driven Travel Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information about destinations, policies, and procedures
• Deliver professional, friendly, and consistent customer service
• Follow company standards and operational guidelines
• Maintain clear documentation of customer interactions

Qualifications:

• Strong communication and customer service skills
• Previous customer service experience preferred but not required
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online tools
• Detail-oriented with a solution-focused mindset
• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling (part time or full time)
• Training and ongoing support
• Growth opportunities within the travel industry
• Collaborative and supportive team environment