Travel Store Manager

C&M Travel Recruitment Ltd; Newquay; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Performance bonus

Incentive scheme

Educational visits

Supplier trips

Job summary

Travel Store Manager role in Newquay for a well-established UK travel retailer. You will lead a branch, drive sales and profit, and build a high-performing team with real local community involvement.

You will manage operations, upsell travel extras, monitor performance, and maintain compliance while delivering a personalised customer experience and maintaining supplier relationships.

Qualifications

• Proven leadership and people management experience in travel retail.
• Track record of achieving and exceeding sales targets with strong commercial awareness.
• Excellent communication and interpersonal skills under pressure.
• Strong organisation and attention to detail.
• Passion for travel and outstanding customer service.
• Hands-on, proactive and results-focused with adaptability.
• Knowledge of travel industry compliance including AML and Package Travel Regulations is advantageous.

Responsibilities

• Lead the branch to achieve and exceed monthly and annual sales, profit and customer satisfaction targets.
• Maximise revenue through upselling travel extras such as travel insurance, car hire, excursions and foreign exchange.
• Monitor performance, identify underperforming areas and implement action plans.
• Pursue local business development opportunities to grow customer base and profitability.
• Manage shop overheads and ensure financial transactions are accurate and compliant.
• Deliver a professional, friendly customer experience and handle complaints diplomatically.

Skills

Leadership

Sales targets

Communication

Organisation

Customer service

Team development

AML knowledge

Job description

Travel Store Manager

We’re looking for a passionate, commercially minded Travel Shop Manager to lead a branch of a well established and respected UK travel retailer. This is an excellent opportunity for an experienced travel retail professional to run their own shop, drive sales and profit, and build a high performing team. You will have real ownership of the branch and be an active part of the local community. This position is based in Newquay, with a salary of £30,500 plus bonus.

Travel Store Manager - Role & Responsibilities:

• Lead the branch to achieve and exceed monthly and annual sales, profit and customer satisfaction targets.
• Maximise revenue through confident upselling and cross-selling of ancillary products, including travel insurance, car hire, excursions and foreign exchange.
• Monitor performance, identify areas of underperformance and put clear action plans in place to address them.
• Identify and pursue local business development opportunities throughout the year to grow the customer base and increase profitability.
• Manage shop overheads and operational efficiency, keeping spend within budget and ensuring all financial transactions, including foreign exchange, are accurate and compliant with Anti-Money Laundering regulations.
• Deliver a professional, friendly and personalised experience to every customer, handling complaints with diplomacy and promoting loyalty through aftersales follow-up and community engagement.
• Build strong relationships with key suppliers and partners, representing the company at supplier events, training sessions and familiarisation trips.
• Lead, motivate and develop the team, managing rotas, holidays and absence, and carrying out regular performance reviews with coaching and support.
• Ensure compliance with company and industry regulations, including Package Travel Regulations, GDPR and Health & Safety, maintaining accurate records and ensuring all staff are trained and compliant.

Travel Store Manager - Skills & Experience Required:

• Proven leadership and people management experience, ideally within travel retail.
• Track record of achieving and exceeding sales targets, with strong commercial awareness and an understanding of customer buying behaviour.
• Excellent communication and interpersonal skills, with the ability to stay calm under pressure and resolve issues diplomatically.
• Strong organisation and attention to detail.
• Passion for travel, outstanding customer service and helping a team succeed.
• Hands on, proactive and results focused approach, with the flexibility to adapt to changing business needs.
• Knowledge of travel industry compliance, including AML and Package Travel Regulations, would be advantageous.

Travel Store Manager - Additional Information:

• Salary of £30,500 plus performance related bonus structure
• Based in Newquay; hours include Saturday working on a rota
• Incentive scheme linked to individual, branch and team performance
• Educational visits and supplier trip opportunities
• A supportive, target-driven culture that values kindness, collaboration and an entrepreneurial spirit
• Ideal for experienced Travel Store Managers, Assistant Managers, Team Leaders or Senior Travel Consultants looking to progress their career.