Remote Reservation Specialist for Client Care

Sweetepictravels; Greater London; Remote; GBP 22,000 - 32,000; Full time

Job summary

Sweetepictravels in London is seeking an organized Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing booking details.

You will communicate clearly, pay close attention to detail, and provide professional, responsive support throughout the reservation process, handling inquiries, changes, and follow-ups with service providers.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional attitude.
• Familiar with email and web-based platforms.
• Strong research and problem-solving abilities.
• Able to manage multiple requests and deadlines.
• Experience in customer service or reservations is helpful but not required.

Responsibilities

• Assist clients with reservation requests and general inquiries.
• Research available accommodations, transportation, activities, and related services.
• Coordinate reservation details based on client needs and preferences.
• Review confirmations and documentation for accuracy.
• Communicate important updates and reservation information.
• Assist with modifications, cancellations, and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Provide professional and responsive client support.

Skills

Communication skills

Organization

Customer-focused

Email & online tools

Research & problem solving

Multitasking

Customer service experience

Job description

Sweetepictravels in London is seeking an organized Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing booking details.

You will communicate clearly, pay close attention to detail, and provide professional, responsive support throughout the reservation process, handling inquiries, changes, and follow-ups with service providers.