Travel Programs & Onsite Support Coordinator

GCC United Kingdom; Greater London; Hybrid; GBP 25,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Transport reimbursement

Growth allowance

Health allowance

International team

Job summary

Grand Circle Corporation seeks a Programme Services Coordinator to provide on-the-road practical and administrative support for trip leaders delivering tours to North American visitors in the UK. You will build strong relationships with the UK team, prepare paperwork, and manage databases for accuracy.

You will coordinate recruitment logistics, onboard new leaders, and ensure timely payments to trip leaders and vendors, while liaising with international offices.

Qualifications

• 2+ years administrative experience in a fast paced office environment.
• Proficient in Microsoft Office, especially Excel.
• Strong people skills and customer care orientation.
• Autonomous mindset with respect for deadlines and ability to prioritize workload independently.
• Problem solving and teamwork are essential.

Responsibilities

• Provide on-road practical and administrative support to trip leaders delivering tours to North American visitors to the UK.
• Build strong relationships with the UK team of trip leaders.
• Prepare necessary paperwork for trip leaders prior to tours.
• Provide proactive, comprehensive on-the-road support for trip leaders.
• Drive quality by analysing data and supporting quality actions.
• Support trip leader recruitment by prescreening applications and coordinating hiring sessions.
• Onboard new trip leaders and prepare materials for the off-season.
• Manage databases to ensure accuracy of company systems.
• Process completed paperwork after tours and ensure correct payments to trip leaders and vendors.
• Liaise with accounting in Croatia and central office in the USA.
• Offer 24/7 emergency support for trip leaders on a rotation schedule.

Skills

Administrative experience

MS Office / Excel

People skills

Autonomy / self-starting

Problem solving

Teamwork

Tools

Various databases

Job description

Grand Circle Corporation seeks a Programme Services Coordinator to provide on-the-road practical and administrative support for trip leaders delivering tours to North American visitors in the UK. You will build strong relationships with the UK team, prepare paperwork, and manage databases for accuracy.

You will coordinate recruitment logistics, onboard new leaders, and ensure timely payments to trip leaders and vendors, while liaising with international offices.