Program Services Cordinator

GCC United Kingdom; Greater London; Hybrid; GBP 25,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Transport reimbursement

Growth allowance

Health allowance

International team

Job summary

Grand Circle Corporation seeks a Programme Services Coordinator to provide on-the-road practical and administrative support for trip leaders delivering tours to North American visitors in the UK. You will build strong relationships with the UK team, prepare paperwork, and manage databases for accuracy.

You will coordinate recruitment logistics, onboard new leaders, and ensure timely payments to trip leaders and vendors, while liaising with international offices.

Qualifications

• 2+ years administrative experience in a fast paced office environment.
• Proficient in Microsoft Office, especially Excel.
• Strong people skills and customer care orientation.
• Autonomous mindset with respect for deadlines and ability to prioritize workload independently.
• Problem solving and teamwork are essential.

Responsibilities

• Provide on-road practical and administrative support to trip leaders delivering tours to North American visitors to the UK.
• Build strong relationships with the UK team of trip leaders.
• Prepare necessary paperwork for trip leaders prior to tours.
• Provide proactive, comprehensive on-the-road support for trip leaders.
• Drive quality by analysing data and supporting quality actions.
• Support trip leader recruitment by prescreening applications and coordinating hiring sessions.
• Onboard new trip leaders and prepare materials for the off-season.
• Manage databases to ensure accuracy of company systems.
• Process completed paperwork after tours and ensure correct payments to trip leaders and vendors.
• Liaise with accounting in Croatia and central office in the USA.
• Offer 24/7 emergency support for trip leaders on a rotation schedule.

Skills

Administrative experience

MS Office / Excel

People skills

Autonomy / self-starting

Problem solving

Teamwork

Tools

Various databases

Job description

Grand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958.

Grand Circle is currently seeking candidates for the position of Program Services Coordinator

Preferable starting date: As soon as possible

Location: Office based in Glasgow, UK

As program services coordinator you will be responsible for providing on the road practical and administrative support to trip leaders delivering tour to North American visitors to the UK. They will also support the wider team to support trip leader performance and address performance quality issues in pursuit of our company’s excellence goals.

Responsibilities include:

• Building strong relationships with the UK team of trip leaders
• Preparing necessary paperwork for trip leaders prior to the tour
• Providing proactive, comprehensive on the road support for trip leaders
• Driving quality by analysing data and supporting trip leaders with quality actions
• Supporting trip leader recruitment by:
• Prescreening applications
• Coordinating logistics for hiring sessions
• Onboarding of new trip leaders
• Preparing materials for trip leaders in the off season to ensure a strong start to the season
• Database management to ensure accuracy of company systems
• Processing completed paperwork from trip leaders following the end of their tour
• Ensuring all trip leaders and vendors are paid correctly
• Liaising with departments across the company, including our accounting team in Croatia and central office in the USA
• Offer 24/7 emergency support for all trip leaders (on a rotation schedule, approx. once every 6-8 weeks)

Requirements:

• 2+ years administrative experience in a fast paced, dynamic office team
• Good knowledge of Microsoft Office package (especially Excel) and confidence in using multiple computer databases is essential
• Strong People Skills & Customer Care Oriented
• Autonomous mindset with a respect for deadlines and independently prioritize workload
• Problem Solving & team work

What we offer:

• Unique Corporate Culture with strong vision and values ( Our Values )
• Competitive salary package
• Reimbursement of public transport with yearly max cap
• Personal and Professional Growth allowance
• Preventative health allowance
• We value diversity and encourage employees to be themselves
• Women oriented company
• Working as part of an international team (exposure to colleagues in worldwide offices).
• Great opportunity to learn about all aspects of travel business and domestic tourism

*All benefits are applicable at company discretion

This role would suit a proactive self-starter who:

• is driven by excellence
• enjoys learning and working in a fast-paced environment with changing priorities
• responds calmly and resourcefully to unexpected situations
• enjoys working collaboratively in an office and obtains job satisfaction by being the foundation and support for a team of trip leaders
• thrives on solving problems and thinking creatively

This is primarily an office-based role in central Glasgow, with the option to work from home on Fridays. Working hours are 9am–5pm, and the role is permanent and full-time.

Travel Required

No .

Qualifications

Behaviors

Required

Team Player : Works well as a member of a group

Dedicated : Devoted to a task or purpose with loyalty or integrity

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Preferred

Loyal : Shows firm and constant support to a cause