Travel Operations Support Specialist

Dertour; Dorking; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working 2 days home

Pension scheme (company matched)

25 days holiday + bank holidays

Travel insurance (partner/family)

Free onsite parking

Perkbox credits

Eye tests

Cycle to work

Job summary

Kuoni, part of DERTOUR UK, is seeking an organised Operations Support Assistant to help run the travel operations in Dorking. Hybrid role with three days in the office and two at home, Monday to Friday, supporting customers before and during travel and working with suppliers to resolve issues.

You’ll coordinate updates, manage product information, monitor queues, produce reports and help drive process improvements, including automation and smart use of AI tools.

Qualifications

• Excellent customer service and communication skills.
• Strong organisation and administration skills.
• High level of accuracy and attention to detail.
• Proactive, practical approach to problem-solving.
• Ability to manage competing priorities and meet deadlines.
• Confidence working with data, reports and operational systems.
• Good Excel and stakeholder collaboration abilities.

Responsibilities

• Support the day-to-day running of the Operations function with accurate, efficient work.
• Resolve pre-travel and in-resort operational issues, minimising disruption.
• Communicate pre-departure changes clearly to customers.
• Work with suppliers and teams to investigate and resolve issues.
• Support stores and expert hubs with queries and booking amendments.
• Monitor work queues, prioritise tasks and respond to correspondence.
• Coordinate the errata process and maintain accurate records.
• Produce reports and suggest improvements to reduce risk and enhance the customer experience.
• Assist projects focused on process improvement, automation and AI usage.
• Respond to emergencies or crisis situations as required.

Skills

Customer service

Communication

Organisation

Attention to detail

Problem solving

Data handling

Excel

Stakeholder collaboration

Tools

Microsoft Office

TravelBox

Galileo

Microsoft Dynamics

Job description

Kuoni, part of DERTOUR UK, is seeking an organised Operations Support Assistant to help run the travel operations in Dorking. Hybrid role with three days in the office and two at home, Monday to Friday, supporting customers before and during travel and working with suppliers to resolve issues.

You’ll coordinate updates, manage product information, monitor queues, produce reports and help drive process improvements, including automation and smart use of AI tools.