Remote Travel Ops Specialist – Post-Booking Focus

Not Just Travel; England; Hybrid; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Bonus

Private medical

Pension benefits

Job summary

Not Just Travel is looking for experienced travel professionals to join our growing Operations team in the UK. Remote or Bournemouth HQ, 35 hours a week, permanent full-time, with no sales targets and a strong focus on service excellence.

You'll manage post-booking processes, supplier liaison and complex operational enquiries, ensuring accuracy and top-tier customer support. Opportunities for leadership growth and process improvements continue as the business expands.

Qualifications

• Experience in travel operations, post-booking handling and aftersales.
• Strong supplier management and booking accuracy.
• Customer support mindset with problem-solving skills.

Responsibilities

• Process and manage travel bookings, confirmations, amendments, cancellations and associated documentation accurately and efficiently.
• Check booking details, supplier confirmations, invoices, costs and commission for accuracy and consistency.
• Liaise directly with suppliers to resolve booking discrepancies, payment queries, schedule changes and other operational issues.
• Support Personal Travel Consultants with clear answers, practical solutions and timely updates.
• Handle more complex booking enquiries and escalations, taking ownership through to resolution.
• Maintain accurate booking records and keep systems up to date.
• Work with Operations, Finance and Payments teams to resolve queries and progress bookings.
• Meet service levels, quality standards and deadlines.
• Follow travel industry regulations and internal compliance procedures.
• Identify recurring issues and contribute to improvements in processes and customer service.
• Share knowledge and support colleagues to deliver high service standards.
• Lead or coach others as responsibilities grow.

Skills

Travel Operations

Post Booking

Aftersales

Supplier Management

Booking Accuracy

Customer Support

Problem-Solving

Job description

Not Just Travel is looking for experienced travel professionals to join our growing Operations team in the UK. Remote or Bournemouth HQ, 35 hours a week, permanent full-time, with no sales targets and a strong focus on service excellence.

You'll manage post-booking processes, supplier liaison and complex operational enquiries, ensuring accuracy and top-tier customer support. Opportunities for leadership growth and process improvements continue as the business expands.