Travel Operations Coordinator - UK Tours

Grand Circle Corporation; Glasgow; Ibrido; GBP 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

20 days leave

Travel reimbursement

Development allowance

Health allowance

Inclusive workplace

International team

Learn about travel industry

Descrizione del lavoro

Grand Circle Corporation in Glasgow is seeking an Operations Coordinator to join our team and support tours across the UK. You will build strong supplier relationships, coordinate planning and contracting through to day-to-day administration, and help ensure service and quality standards are met.

This office-based role offers Fridays remote, a 9am–5pm schedule during the season, and opportunities to work with Trip Leaders and colleagues across the travel industry.

Competenze

• Two years’ administrative experience in a fast-paced environment.
• Fluent spoken and written English.
• Strong MS Office knowledge, especially Excel, and comfortable using multiple databases.
• Commitment to delivering high-quality service.
• Excellent interpersonal and customer-service skills.
• Self-motivated and organised with ability to prioritise and meet deadlines.
• Strong problem-solving and teamwork skills.

Mansioni

• Build strong working relationships with suppliers and Trip Leaders.
• Book services with local suppliers for tour groups (hotels, coaches, restaurants, guides).
• Negotiate contracts with smaller suppliers.
• Coordinate itinerary deviations and support revised arrangements.
• Prepare itineraries and tour documents; run supplier reports.
• Share traveller feedback with suppliers and resolve service and quality issues.
• Liaise with accounting in Croatia and central office in the USA.
• Assist with supplier payment queries and meetings (online or in person).
• Coordinate operational support for travellers who are unwell or disrupted.
• Participate in out-of-hours support rota from April–October (max once a month).

Conoscenze

Admin experience

Fluent English

Interpersonal skills

Customer service

Organisational skills

Problem solving

Strumenti

MS Office

Excel

Databases

Descrizione del lavoro

Grand Circle Corporation in Glasgow is seeking an Operations Coordinator to join our team and support tours across the UK. You will build strong supplier relationships, coordinate planning and contracting through to day-to-day administration, and help ensure service and quality standards are met.

This office-based role offers Fridays remote, a 9am–5pm schedule during the season, and opportunities to work with Trip Leaders and colleagues across the travel industry.