Travel Insurance Advisor — Hybrid Role

Admiral Group Plc; Cardiff; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

Admiral Group plc, via Admiral Money, is seeking a Senior Credit Strategy and Pricing Analyst to join our Cardiff-based team. The role blends analytic rigor with practical lending strategy and pricing decisions.

You will work in a fast-paced environment, supporting the customer journey from initial inquiry through to approval and renewal, using data to drive fair, compliant outcomes. We offer a hybrid working pattern and a supportive, diverse culture with opportunities to grow and contribute to

Qualifications

• Passionate about helping customers and delivering excellent service.
• Willing to learn, adaptable and team-focused.
• Able to stay calm and positive in a busy environment.
• Excellent attendance and timekeeping; open to feedback.

Responsibilities

• Handle inbound customer calls across new business, mid-term and renewals.
• Provide excellent customer service with every interaction.
• Explain policy information clearly to help customers make informed decisions.
• Log and handle customer complaints appropriately.
• Support changes during the life of the cover and renewals.
• Contribute to department goals and team success.

Job description

Admiral Group plc, via Admiral Money, is seeking a Senior Credit Strategy and Pricing Analyst to join our Cardiff-based team. The role blends analytic rigor with practical lending strategy and pricing decisions.

You will work in a fast-paced environment, supporting the customer journey from initial inquiry through to approval and renewal, using data to drive fair, compliant outcomes. We offer a hybrid working pattern and a supportive, diverse culture with opportunities to grow and contribute to