Travel Insurance Consultant

Admiral Group Plc; Cardiff; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

Admiral Group plc, via Admiral Money, is seeking a Senior Credit Strategy and Pricing Analyst to join our Cardiff-based team. The role blends analytic rigor with practical lending strategy and pricing decisions.

You will work in a fast-paced environment, supporting the customer journey from initial inquiry through to approval and renewal, using data to drive fair, compliant outcomes. We offer a hybrid working pattern and a supportive, diverse culture with opportunities to grow and contribute to

Qualifications

• Passionate about helping customers and delivering excellent service.
• Willing to learn, adaptable and team-focused.
• Able to stay calm and positive in a busy environment.
• Excellent attendance and timekeeping; open to feedback.

Responsibilities

• Handle inbound customer calls across new business, mid-term and renewals.
• Provide excellent customer service with every interaction.
• Explain policy information clearly to help customers make informed decisions.
• Log and handle customer complaints appropriately.
• Support changes during the life of the cover and renewals.
• Contribute to department goals and team success.

Job description

People who enjoy what they do, do it better - and in Travel, we really believe that. We are looking for enthusiastic, customer-focused Travel Executives to join our small but mighty Travel family, supporting customers at multiple points in their journey with us. As a Travel Executive, you will speak with customers across a range of travel insurance needs, from helping them purchase a new policy, supporting changes during the life of their cover, and assisting them as they approach renewal. Every conversation is an opportunity to deliver excellent service, provide clear information and achieve the right outcome for the customer. What you'll be doing

Responsibilities

• Handling inbound customer calls across new business, mid-term and renewals.
• Providing excellent customer service with every interaction, making sure customers feel listened to, supported and confident in the information they receive.
• Offering suitable products in line with Consumer Duty principles, ensuring customer needs are understood and good outcomes are achieved.
• Explaining policy information clearly and accurately, helping customers make informed decisions about their travel insurance.
• Logging and handling customer complaints appropriately, ensuring they are captured accurately and managed with care.
• Working towards department goals and contributing to the wider success of the Travel team.
• Playing an active role in sharing new ideas and suggestions that could positively impact our customers, our products and the way we work.
• Working as part of a supportive team that takes pride in doing the right thing for our customers and each other., We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Benefits

• Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays).
• You also have the option to buy or sell up to an additional five days of annual leave.
• We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years!
• We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
• Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
• We are recruiting for a Senior Credit Strategy and Pricing Analyst to join our team at Admiral Money! About us Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans

You do not need to know everything about travel insurance from day one - we will give you the training and support you need to feel confident. What matters most is that you are passionate about helping people, willing to learn and able to bring energy, care and professionalism to every customer conversation. You will be a great fit if you enjoy speaking to people, can stay calm and positive in a busy environment, and take pride in delivering service that makes a real difference. We are looking for individuals who are curious, reliable, adaptable and team-focused, with the flexibility to support our customers across a busy operation. You will be self-motivated to learn and develop, have excellent attendance and timekeeping, and be willing to take feedback on board as you build your knowledge and confidence. Most importantly, you will be ready to be part of a department that works hard, celebrates success and supports one another along the way.

If you are passionate about customer service, enjoy working in a fast-paced environment and want to be part of a team that brings energy, care and fun to what they do, we would love to hear from you.

Our Travel team is proudly based in Cardiff and has a brilliant balance of professionalism, personality and team spirit. We may be small, but we are mighty - we work hard, recognise great performance, reward effort and make time to celebrate together. If successful, you will join us on a full-time basis and, once fully trained, benefit from a hybrid working pattern. You will be welcomed into a supportive department where your contribution matters and where we are committed to delivering great outcomes for our customers while building a positive place to work.