Customer Support Executive Featured

TN United Kingdom; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a fast-growing business as a Customer Support Executive in Saint Asaph, where you will connect with customers and provide exceptional service. This role involves assisting customers with account issues, managing ticket queries, and maintaining records of interactions. You'll work within a friendly team and have opportunities for career development. If you're passionate about customer service and looking to grow in a supportive environment, this is the perfect opportunity for you.

Qualifications

• Strong communication skills required for customer interactions.
• Proficiency in Microsoft Office is essential.

Responsibilities

• Connect with customers over the phone and via ticket system.
• Assist customers with account issues and provide excellent service.
• Maintain records of customer interactions and resolve queries.

Skills

Excellent communication skills

Good telephone manner

Competency with Microsoft Office

Computer literate

Job description

Social network you want to login/join with:

Customer Support Executive Featured, Saint Asaph

col-narrow-left

Client:

Location:

Saint Asaph, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

0093a32acd71

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.

Job Overview

Connect with customers both over the phone and via our ticket system. Providing excellent customer service to customers to assist them with any account issues they may have as well as offering them add-ons to their current service. Dealing with tickets that come in from customers and clients to resolve their queries and provide them with assistance.

Responsibilities and Duties:

● Making courtesy calls to our customers
● Maintain records of customer interactions
● Checking and verifying information provided
● Issuing refunds
● Assisting with general customer support and ticket administration
● Responding to customer tickets in a timely manner
● Dealing with low end customer complaints
● Verifying customer information via the approvals system
● Investigation and resolution of duplicate accounts

Requirements:
● Good telephone manner
● Excellent communication skills, both verbally and written
● Competency with Microsoft Office
● Computer literate

Additional High End Duties when progress to Senior Support:
● Managing dispute refunds to keep at reasonable levels
● Training Junior colleagues
● Handling all customer complaints through to completion
● Dealing with external bodies
● Helping and supporting in the creation and shape of department policies
● Champion of the department and give input in meetings helping improve general day to day for everyone in department
● Basic reporting of key stats and numbers as well as weekly round up of issues
● First point of contact for the dispute callers
● Overseeing quotes

This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.