Sales Support Executive

Market GmbH; Colchester; On-site; GBP 23,000 - 28,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen motivierten Sales Support Executive, der in einem schnelllebigen Umfeld glänzt. Diese Rolle bietet die Möglichkeit, Kundenbeziehungen zu pflegen und aktiv zur Umsatzsteigerung beizutragen. Sie werden für die Bearbeitung von Verkaufsanfragen, die Unterstützung von Schlüsselkunden und die Optimierung interner Prozesse verantwortlich sein. Wenn Sie leidenschaftlich daran interessiert sind, erstklassigen Kundenservice zu bieten und in einem teamorientierten Umfeld zu arbeiten, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung im Key Account Management oder im internen Vertrieb.
• Starke Kundenservice- und Beziehungsmanagementfähigkeiten.

Responsibilities

• Bearbeitung von Verkaufsanfragen und Kundenanrufen.
• Unterstützung der Regional Sales Directors bei der Planung von Schlüsselkunden.

Skills

Kundenservice

Beziehungsmanagement

Verkaufskompetenz

Microsoft Excel

Organisation

Kommunikation

Education

Abschluss in einem relevanten Bereich

Tools

Microsoft Office

Job description

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This range is provided by Market GmbH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Internal Sales & Key Accounts Support


Location: Outskirts of Colchester (transport is required due to location)

Job Type: 40 Hours a week.


Salary: up to £28,000 depending on experience

About The Role

An exciting opportunity has arisen for a motivated and customer-focused Internal Sales & Key Accounts Support professional to join a fast-paced and dynamic team. This role is ideal for someone who thrives in a sales-driven environment and enjoys delivering exceptional service to key clients.

Key Responsibilities

Sales Account Support

• Handle incoming sales calls and enquiries
• Proactively engage existing customers to upsell and cross-sell products
• Process sales orders and respond to stock and delivery queries
• Resolve customer issues and complaints in a timely, professional manner
• Monitor stock levels and liaise with logistics to ensure timely deliveries
• Arrange haulage to meet customer requirements
• Report on shortages, delays, or lead-time concerns
• Support Regional Sales Directors with the planning and management of key accounts
• Work closely with clients to meet specific deadlines and service expectations
• Review and improve sales processes to enhance performance
  
  

Key Skills & Experience

• Previous experience in a key account or internal sales role
• Experience with national accounts or buying groups is a plus
• Industry background in construction or merchant/distribution sector desirable
• Strong customer service and relationship-building skills
• Ability to thrive under pressure in a fast-paced environment
• Excellent communication, organisational, and time management skills
• Confident working independently with a proactive mindset
• Strong IT skills, particularly with Microsoft Excel
  
  

Performance & Results Focus

• Support operational targets and KPIs alongside Regional Sales Directors
• Monitor performance and identify improvements to boost productivity and margins
• Collaborate with suppliers to ensure timely product delivery and issue resolution
  
  

Customer Experience

• Promote a customer-first culture, ensuring high satisfaction across all touchpoints
• Help implement and refine internal procedures to improve service delivery
  
  

Health & Safety / Compliance

• Adhere to all relevant health & safety procedures and company policies
• Ensure compliance with legislation and internal quality standards
  
  

If you're driven, detail-oriented, and passionate about delivering excellent service in a sales-focused role, we'd love to hear from you

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Manufacturing

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