Customer Support Advisor

TN United Kingdom; Winchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a temporary Customer Service Administrator to join their dynamic housing & repairs team in central Winchester. This office-based role offers a fantastic opportunity to support vital functions while managing customer contacts. The ideal candidate will be an experienced administrator with strong customer service skills, attention to detail, and a calm, problem-solving attitude. With hours from Monday to Friday, this position is expected to last throughout the summer, providing a great chance to contribute to a busy and supportive environment. If you are self-motivated and organized, this role could be perfect for you.

Qualifications

• Experienced Administrator with excellent customer service skills.
• Self-motivated and enthusiastic with a methodical approach.

Responsibilities

• Be the first point of contact for customers, handling enquiries.
• Provide general administrative support to repairs and maintenance teams.

Skills

Customer Service Skills

Administrative Support

Problem-Solving

Attention to Detail

Organizational Skills

Job description

We are seeking an experienced temporary Customer Service Administrator to support our busy housing & repairs team in central Winchester. This ongoing temporary role starts as soon as possible and offers a great opportunity to be part of a dynamic team managing contacts and vital support functions.

The Role

1. Be the first point of contact for customers, handling enquiries via telephone, email, portal, and face-to-face interactions.
2. Provide general administrative support to the repairs and maintenance teams.
3. Process tenancy changes, exchanges, and self-service portal enquiries.
4. Raise work orders and purchase orders.

The Person

1. Experienced Administrator with excellent customer service skills.
2. Self-motivated and enthusiastic.
3. Highly organized and methodical.
4. Excellent attention to detail.
5. Calm, problem-solver capable of finding solutions.

This role is office-based with hours Monday to Friday, 8:30 am to 5:00 pm, with an early finish at 4:30 pm on Fridays. Immediate availability is required. The position is expected to last throughout the summer.

Please submit your CV in the first instance. This advert remains open until the vacancy is filled. Early applications are encouraged as interviews will be conducted throughout the posting period.

Tate acts as an Employment Business for this vacancy and is committed to equal opportunities. We welcome applicants to share any accessibility adjustments needed during the application or interview process. Your comfort and individuality are important to us, and we invite you to include your preferred pronouns in your application.