Travel Consultant

Travel Trade Recruitment; West Kirby; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Commission and bonuses

Incentive schemes (shopping vouchers,

Free flights

Staff & family discounts on holidays

Pension

Life assurance

High-street retailer discounts

Job summary

Travel Trade Recruitment is inviting applications for a travel consultant in a Retail Travel store. You will assist customers face-to-face and over the phone, provide quotes for a range of holidays, and convert quotes into bookings while aiming to exceed sales targets.

A strong knowledge of destinations and packages will support your recommendations. The role emphasizes delivering exceptional customer service with a genuine passion for people and travel, with various branches offering weekday

Qualifications

• Experience in travel consultancy or willingness to enter the travel industry.
• Target-driven sales experience from related roles such as cabin crew, hotel reservations or airport check-in.
• Strong customer service orientation with ability to upsell and quote wide range of holidays.

Responsibilities

• Work in a Retail Travel store, greeting customers face-to-face and over the phone with excellent service.
• Quote holidays ranging from packages to tailor-made to suit customer needs.
• Convert quotes into confirmed bookings and strive to exceed sales targets.
• Maintain up-to-date product and brand knowledge, including company destinations.

Skills

Customer service

Sales targets

Communication skills

Product knowledge

Job description

Do you want to continue your travel industry career with a multi award-winning, well-established, independent travel company?

If you have experience of working in a retail travel branch then we are seeking a talented and passionate travel consultant, for a brand that offers both a competitive salary package and career development.

Job Description:

• Working in a Retail Travel store, dealing with customers face to face and over the phone, offering excellent customer service
• Quoting a wide range of holidays from packages to tailor-made to suit your customers' need
• Converting quotes into confirmed bookings and working to exceed sales targets
• Keeping your product and brand knowledge up to date whilst having in- depth knowledge of the company's destinations.
• Working hours vary dependent on the branch but are usually Monday - Sunday daytime hours with weekends will be on a rota basis (some branches may require evenings on a rota basis too)
• Lead with exceptional customer service and have a real passion for people.

Experience Required:

We are seeking candidates that have previous experience as a Travel Agent, looking for a new challenge and a company they can develop with. However, consideration will be given to those candidates that are seeking a career in the Travel Industry and can demonstrate their commitment to this. For example, those candidates who have travelled extensively and have target driven sales experience, those candidates in related industries such as: cabin crew, hotel reservations, airport check-in etc.

The Package:

Basic salary is competitive and depending on experience, but there is much more on offer here: commission and bonuses, incentive schemes (such as shopping vouchers and free flights), generous staff & family discounts on holidays, up to 34 days of annual leave, pension, life assurance and the other benefits such as discounts with high street retailers. They are also a company that focus on your development and your career, so there is great potential for long term personal growth and opportunity.