Customer Service Representative – Travel Industry (Flexible Schedule)

Hjbtravels; Playden; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Flexible scheduling

Training and ongoing support

Advancement opportunities in travel

Team-oriented work environment

Job summary

Hjbtravels is seeking a customer service representative to assist clients in the travel industry. You will handle inquiries, support bookings, and ensure a positive experience for every client.

The role offers flexible scheduling options (part-time or full-time) with training and ongoing support. A team-oriented work environment and opportunities for advancement are available.

Qualifications

• Strong verbal and written communication skills are essential.
• Customer service experience is preferred but not required.
• Ability to work independently and manage time effectively.
• Basic computer skills and comfort using online systems.
• Attention to detail and a customer-first mindset.

Responsibilities

• Handle customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain professional and courteous communication at all times.
• Follow established company processes and service standards.
• Document customer interactions as needed.

Skills

Verbal communication

Written communication

Customer service

Time management

Computer basics

Attention to detail

Travel interest

Job description

Overview

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

Job Description

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Responsibilities

• Handle customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information regarding destinations, policies, and procedures
• Maintain professional and courteous communication at all times
• Follow established company processes and service standards
• Document customer interactions as needed

Qualifications

• Strong verbal and written communication skills
• Customer service experience preferred, but not required
• Ability to work independently and manage time effectively
• Basic computer skills and comfort using online systems
• Attention to detail and a customer-first mindset
• Interest in the travel industry is a plus

What We Offer

• Flexible scheduling options (part-time or full-time)
• Training and ongoing support
• Opportunities for advancement within the travel industry
• Supportive and team-oriented work environment