Customer Service Representative – Travel Industry (Flexible Schedule)

Hjbtravels; Lancashire; Hybrid; GBP 12,398 - 19,286; Full time

Benefits offered by this job

Flexible scheduling options

Training and ongoing support

Opportunities for advancement

Supportive and team-oriented work环境

Job summary

Hjbtravels in Lancashire is seeking a reliable Customer Service Representative to support clients in the travel industry. The role offers flexible scheduling, with options for part-time or full-time work, and a focus on helping customers with inquiries and bookings.

You will handle inquiries by phone and email, provide accurate information on destinations and policies, maintain professional communication, and follow company processes.

Qualifications

• Strong verbal and written communication skills.
• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Basic computer skills and comfort using online systems.
• Attention to detail and a customer-first mindset.
• Interest in the travel industry is a plus.

Responsibilities

• Handle customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain professional and courteous communication at all times.
• Follow established company processes and service standards.
• Document customer interactions as needed.

Skills

Verbal communication

Written communication

Customer service

Time management

Independent work

Basic computer skills

Attention to detail

Travel industry interest

Job description

Overview

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

Job Description

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Responsibilities

• Handle customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information regarding destinations, policies, and procedures
• Maintain professional and courteous communication at all times
• Follow established company processes and service standards
• Document customer interactions as needed

Qualifications

• Strong verbal and written communication skills
• Customer service experience preferred, but not required
• Ability to work independently and manage time effectively
• Basic computer skills and comfort using online systems
• Attention to detail and a customer-first mindset
• Interest in the travel industry is a plus

What We Offer

• Flexible scheduling options (part-time or full-time)
• Training and ongoing support
• Opportunities for advancement within the travel industry
• Supportive and team-oriented work environment