Travel Claims Specialist: Empathy-Driven Support

Charles Taylor; Weymouth; On-site; GBP 20,000 - 26,000; Full time

Job summary

Charles Taylor Assistance is seeking a Travel Claims Handler in Weymouth to manage travel insurance claims from initial contact to resolution with empathy and professionalism. You will handle a high volume of calls and emails, assess coverage, gather documentation, and guide customers through the claims process with clarity.

The role emphasizes accuracy, calm communication, and a commitment to training and ongoing development.

Qualifications

• Excellent verbal and written communication skills.
• Confidence speaking to customers over the phone.
• Strong computer skills and the ability to learn new systems quickly.
• Excellent organisation and attention to detail.
• The ability to stay calm and focused when working under pressure.
• The ability to manage multiple tasks, switching effectively between calls, emails, and administrative work.
• A talent for explaining information clearly and simply.
• A naturally empathetic approach and a genuine desire to help people.
• The commitment to work your contracted hours and fully engage with your training and ongoing development.
• Previous customer service or call centre experience.

Responsibilities

• Manage claims from initial contact through to resolution with clear, compassionate support.
• Handle a high volume of customer calls and emails relating to travel insurance claims.
• Assess claims and check policy coverage.
• Gather information and documentation required to progress claims.
• Provide guidance both verbally and in writing.
• Keep accurate records with attention to detail.
• Assist customers through the claims process during stressful situations.

Skills

Communication skills

Phone confidence

Learning systems

Attention to detail

Calm under pressure

Multi-tasking

Clear explanations

Empathy

Training commitment

Customer service experience

Tools

CRM systems

Job description

Charles Taylor Assistance is seeking a Travel Claims Handler in Weymouth to manage travel insurance claims from initial contact to resolution with empathy and professionalism. You will handle a high volume of calls and emails, assess coverage, gather documentation, and guide customers through the claims process with clarity.

The role emphasizes accuracy, calm communication, and a commitment to training and ongoing development.