Hybrid Travel Claims Care Specialist

Charles Taylor; Hurn; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

Charles Taylor Assistance in Christchurch, Dorset, is seeking a Travel Claims Handler to support customers through the travel claims process with empathy and clarity. You will manage claims from first contact to final resolution and handle calls and emails relating to travel insurance.

The role emphasizes accurate documentation, policy checks, and compassionate guidance during stressful situations abroad. Strong communication, good organisation and the ability to stay calm under pressure are

Qualifications

• Previous customer service or call centre experience.
• Excellent verbal and written communication skills.
• Confidence speaking to customers over the phone.
• Strong computer skills and the ability to learn new systems quickly.

Responsibilities

• Manage claims from initial contact through to resolution, providing clear, compassionate support.
• Handle a high volume of calls and emails relating to travel insurance claims.
• Assess claims and check policy coverage.
• Gather information and documentation required to progress claims.
• Understand each customer's circumstances and provide appropriate support.
• Resolve claims efficiently and accurately.
• Provide clear guidance verbally and in writing.
• Keep accurate records and pay attention to detail.
• Help customers navigate stressful or unfamiliar situations.

Skills

Customer service experience

Verbal communication

Written communication

Phone handling

Computer skills

Attention to detail

Multitasking

Empathy

Learn new systems

Job description

Charles Taylor Assistance in Christchurch, Dorset, is seeking a Travel Claims Handler to support customers through the travel claims process with empathy and clarity. You will manage claims from first contact to final resolution and handle calls and emails relating to travel insurance.

The role emphasizes accurate documentation, policy checks, and compassionate guidance during stressful situations abroad. Strong communication, good organisation and the ability to stay calm under pressure are