Hybrid Travel Claims Advisor — Compassionate Support

Charles Taylor; Christchurch; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

Charles Taylor Assistance is seeking a Travel Claims Handler - Customer Service Advisor based in Christchurch, Dorset. The role involves supporting customers with travel insurance claims, guiding them through the process with empathy and clear communication.

The position offers hybrid working after competency is reached, with an annual salary in the £27,980–£32,185 range. The team handles high volumes of calls and emails, conducting claim assessments, gathering documentation, and ensuring

Qualifications

• Previous customer service or call centre experience
• Excellent verbal and written communication skills
• Confidence speaking to customers over the phone
• Strong computer skills and the ability to learn new systems quickly
• Excellent organisation and attention to detail
• Ability to stay calm and focused under pressure
• Ability to manage multiple tasks, switching between calls, emails, and admin work
• Ability to explain information clearly and simply
• Empathetic approach and desire to help people
• Commitment to work contracted hours and engage with training and development

Responsibilities

• Manage claims from initial contact through to resolution with clear, accurate guidance
• Handle a high volume of customer calls and emails relating to travel insurance claims
• Assess claims and check policy coverage
• Gather information and documentation to progress claims
• Understand customer circumstances and provide appropriate support
• Resolve claims efficiently and accurately
• Provide clear guidance verbally and in writing
• Keep accurate records with attention to detail
• Help customers navigate stressful travel situations

Skills

Customer service experience

Verbal and written communication

Phone communication

Computer skills

Organisational skills

Calm under pressure

Multi-tasking

Clear explanations

Empathy

Training commitment

Job description

Charles Taylor Assistance is seeking a Travel Claims Handler - Customer Service Advisor based in Christchurch, Dorset. The role involves supporting customers with travel insurance claims, guiding them through the process with empathy and clear communication.

The position offers hybrid working after competency is reached, with an annual salary in the £27,980–£32,185 range. The team handles high volumes of calls and emails, conducting claim assessments, gathering documentation, and ensuring