Travel Claims Medical Risk Assessor – Hybrid

Charles Taylor; Hurn; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free Health Cash Plan

Rewards scheme for family and friends

Free travel insurance

Job summary

Charles Taylor in Christchurch is seeking a Medical Risk Assessor for Travel Claims to handle inbound calls from travel insurance customers and assess information against policy terms, ensuring accurate, compliant guidance.

The role offers full training and hybrid working after achieving competency, with a clear path for progression within a supportive environment focused on customer service, confidentiality, and risk assessment.

Qualifications

• A high level of competency in using computers is a prerequisite.
• Customer service experience – helpful but not essential.
• Be able to work under pressure.
• Be able to record data accurately and efficiently.
• Excellent communication and interpersonal skills to effectively interact with our customers.
• Natural empathy and a flair for making a difference to our travel customers.

Responsibilities

• Conduct comprehensive medical risk assessments using an automated system to evaluate the level of medical cover we can provide.
• Maintain accurate and detailed documentation of assessments and findings.
• Maintain customer confidentiality.
• Ensure that our company values are upheld.

Skills

Computer proficiency

Job description

Charles Taylor in Christchurch is seeking a Medical Risk Assessor for Travel Claims to handle inbound calls from travel insurance customers and assess information against policy terms, ensuring accurate, compliant guidance.

The role offers full training and hybrid working after achieving competency, with a clear path for progression within a supportive environment focused on customer service, confidentiality, and risk assessment.