Travel Claims Advisor | Hybrid + Training & Growth

Charles Taylor; Plymouth; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Charles Taylor Assistance in the United Kingdom is seeking a Travel Claims Handler – Customer Service Advisor to support customers during travel-related insurance claims. Based in Cosham, Portsmouth, the role involves guiding clients through the claims process with empathy, clarity and professionalism, handling high volumes of calls and emails.

You will undergo comprehensive training and onboarding, ensuring you are confident in resolving claims and providing accurate guidance.

Qualifications

• Previous customer service or call centre experience.
• Excellent verbal and written communication skills.
• Confidence speaking to customers over the phone.
• Strong computer skills and the ability to learn new systems quickly.
• Excellent organisation and attention to detail.
• Ability to stay calm and focused under pressure.
• Ability to manage multiple tasks between calls, emails, and admin work.
• Empathetic approach and genuine desire to help people.

Responsibilities

• Manage claims from initial contact through to resolution with clear, accurate support.
• Handle a high volume of customer calls and emails relating to travel insurance claims.
• Assess claims and check policy coverage.
• Gather information and documentation to progress claims.
• Understand each customer's circumstances and provide appropriate support.
• Resolve claims efficiently and accurately.
• Provide clear guidance verbally and in writing.
• Keep accurate records and maintain attention to detail.

Skills

Customer service experience

Communication skills

Handling high volume calls

Job description

Charles Taylor Assistance in the United Kingdom is seeking a Travel Claims Handler – Customer Service Advisor to support customers during travel-related insurance claims. Based in Cosham, Portsmouth, the role involves guiding clients through the claims process with empathy, clarity and professionalism, handling high volumes of calls and emails.

You will undergo comprehensive training and onboarding, ensuring you are confident in resolving claims and providing accurate guidance.