Travel Claims Handler - Customer Service Advisor

Charles Taylor; Christchurch; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

Join a leading company as a Travel Claims Handler, where you'll provide exceptional support to customers facing challenges during their travels. With comprehensive training, you'll guide clients through the claims process, ensuring a positive experience even in tough situations. This hybrid role offers opportunities for growth and a supportive team environment.

Benefits

Free Health Cash Plan worth £1700 per year

Discounts on home and motor insurance

Free travel insurance

Rewards scheme for family and friends

Qualifications

• Previous call centre or customer service experience preferred.
• Ability to multitask between calls and emails.

Responsibilities

• Evaluating claims and verifying insurance coverage.
• Handling a high volume of calls and emails.
• Providing clear guidance for the claims process.

Skills

Communication

Empathy

Organization

Multitasking

Tools

Computer Usage

Job description

Travel Claims Handler (Monday, February 10th, 2025, start date)

£26,210 - £30,300 (DOE)

Location: Christchurch / Hybrid

Comprehensive training and embedding period

**Embark on an exciting career as a Travel Claims Handler, where you'll be the cornerstone of exceptional customer experiences for our travel customers**

Why you should join Charles Taylor:

• Comprehensive Training and Embedding: Our training programme will cover everything you need to know to succeed.
• Supportive Environment: You'll be surrounded by a supportive team ready to guide and mentor you every step of the way.
• Opportunity for Growth: We're committed to helping you reach your full potential.
• Company Culture: Our culture is built on respect, positivity, and recognition.

The company and the role:

Charles Taylor Assistance is a leading provider of medical and security assistance, travel risk management, and travel and health claims solutions, supporting global insurers and businesses.

As a Travel Claims Handler, you will be the first point of contact for customers experiencing unforeseen events. You will empathize with customers, understand their situations, guide them through the claims process, and make a positive impact on their lives.

Some calls may be challenging and upsetting, especially when something has gone wrong with their holiday. It is crucial that you are resilient, empathetic, and able to handle these interactions professionally.

Duties and responsibilities:

• Evaluating claims, verifying insurance coverage via email and telephone, and collecting necessary information and documents.
• Resolving claims efficiently.
• Handling a high volume of calls and emails.
• Providing clear verbal and written guidance to ensure a first-class claim process.

Requirements:

• High competency in computer usage.
• Previous call centre or customer service experience preferred.
• Confident in speaking to people on the phone with excellent communication skills.
• Highly organized, detail-oriented, and able to work under pressure.
• Ability to multitask between calls and emails.
• Clear and simple communication style.
• Natural empathy and a passion for helping travel customers.
• Focus and commitment during training and beyond.

Salary and benefits:

• Hybrid working (post-probation).
• £26,210 - £30,300 per annum.
• Opportunities for learning, development, and career progression.
• Free Health Cash Plan worth £1700 per year.
• Rewards scheme for family and friends.
• Free travel insurance (qualifying criteria apply).
• Discounts on home and motor insurance.

Equal Opportunity Employer

Charles Taylor promotes an inclusive environment, respecting diversity and providing equal opportunities regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation.

Our values:

• Integrity: We do the right thing.
• Collaboration: We are one.
• Agility: We learn, evolve, and adapt.
• Care: We are compassionate and human.
• Accountability: We take ownership.

Applicants must live and be eligible to work in the UK.

Note:

We provide comprehensive training and onboarding. If you hold a visa with less than 18 months remaining, you may not be considered unless you can demonstrate eligibility for extension through family ties or current visa laws.