Travel Agency Support And Commercial Executive

Antella Travel Recruitment; Guildford; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Bonus

Hybrid working

Company pension

Cruise benefit

Educational trips

Travel discounts

23 days annual leave

Job summary

Luxury cruise company is seeking a Travel Agency Support & Commercial Executive to join its team in a hybrid Surrey-based role. You will support the field Sales team, manage relationships with travel agents, and help drive commercial initiatives.

The role requires prior travel industry experience in a support or commercial capacity, plus advanced Excel skills and data reporting abilities. Hybrid working and generous benefits are offered.

Qualifications

• Experience in travel industry in a support or commercial role.
• Strong written and verbal communication skills.
• Ability to manipulate data and produce insightful ad hoc reports.
• Advanced Excel skills (PivotTables, XLOOKUP) and reporting.
• Excellent data management across multiple platforms.

Responsibilities

• Provide support to the field Sales team and Business Development Executive.
• Act as a key contact for travel agents and tour operators; build strong relationships.
• Monitor enquiries and respond within 48 hours.
• Create and maintain travel agent profiles in booking system.
• Assist with commercial agreements and partner arrangements.
• Support planning and tracking of commercial initiatives and sales campaigns.
• Coordinate marketing and promotional requests with Marketing.

Skills

Communication skills

Data management

Excel proficiency

PivotTables/XLOOKUP

Ad hoc reporting

Organisational skills

Tools

Microsoft Office

Excel

Job description

Travel Agency Support and Commercial Executive

Base Salary to £34,000 + Bonus and Great Benefits

Hybrid - Surrey

Our client is a market-leading luxury cruise company, offering some of the world's most unforgettable travel experiences.

Specialising in bespoke, high-end river cruises, the business operates an exceptional programme covering destinations across Europe, Africa, Asia and the Middle East.

Following a record-breaking year of growth in revenue and bookings, the company is now looking to recruit a Travel Agency Support & Commercial Executive to join its team.

This is a pivotal role for someone who enjoys combining travel trade support with commercial responsibilities, building strong relationships with travel agency partners and supporting initiatives that drive business growth.

Previous experience within the travel industry in a support or commercially focused role is essential.

This role is offered on a hybrid basis - Surrey.

Travel Agency Support and Commercial Executive Key Responsibilities

• Provide support to the field Sales team and Business Development Executive.
• Act as a key point of contact for travel agents and tour operators, building and maintaining strong working relationships.
• Monitor the agency support mailbox, ensuring enquiries and requests are responded to within 48 hours.
• Create and maintain travel agent profiles within the company's booking system.
• Support the development and administration of commercial agreements and preferred partner arrangements with travel agencies.
• Assist with the planning, implementation and tracking of commercial initiatives and sales campaigns.
• Work closely with the Marketing team to coordinate and deliver marketing and promotional requests.

Travel Agency Support and Commercial Executive Experience Required

• Previous experience within the travel industry in a support or commercially focused role is essential.
• Excellent written and verbal communication skills.
• Strong data management skills, with the ability to work across multiple platforms and software systems.
• Confident user of Microsoft Office, particularly Excel.
• Advanced Excel skills, including PivotTables, XLOOKUP and reporting.
• Ability to manipulate raw data and produce accurate, insightful ad hoc reports.
• Strong organisational skills, with the ability to manage multiple projects and competing priorities simultaneously.

Travel Agency Support and Commervial Executive Salary & Benefits

• Salary of up to £34,000, plus company bonus.
• Complimentary seven-day cruise every year for you and a guest.
• 23 days' annual leave, plus eight bank holidays.
• Educational trips and ship visits.
• Exclusive travel discounts.
• Hybrid working.
• Company pension scheme.